Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Bodene

Travel Advisor
Forest Lake,MN

Summary

Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.

Overview

27
27
years of professional experience
1
1
year of post-secondary education

Work History

Travel Advisor

Riverdale Travel
Coon Rapids, Minnesota
11.2003 - Current
  • Book and service walk in and phone in clients in all areas of travel including flights, cars, hotels and custom vacation packages for domestic and international travel.
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Booked transportation using booking engines and Worldspan GDS, made hotel reservations and collected payments to optimize trip planning.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Troubleshooting for Clients with vendors and airlines
  • Used my strategic skills to multitask multiple project and prioritize clients needs.
  • Travel Advisor for one of the top producing travel agencies in the state of Minnesota

Travel One Companies

Sheila Sigel
Minneapolis, Minnesota
09.1987 - 08.1992
  • Onsite Domestic Corporate Travel Agent
  • Worked onsite at the Minneapolis Wells Fargo headquarters
  • Booked Domestic business travel for Wells Fargo employees including, air, hotel and car reservations
  • Worked closely with the onsite Travel Manager for Wells Fargo in strategic planning for cost cutting and yet effective travel needs

Manager/Travel Advisor

Maplewood Travel
Maplewood, MN
04.1984 - 09.1987
  • Acting Manager for a 3 person office with 6 Outside Agents.
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Booked transportation using booking engines and Sabre GDS, responsible for weekly/ARC reports
  • Booked international and domestic vacation packages

Education

Travel Agent/Business

Northern Technical School of Business
Minneapolis
12.1980 - 01.1982

Skills

    Mentoring and training

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Timeline

Travel Advisor

Riverdale Travel
11.2003 - Current

Travel One Companies

Sheila Sigel
09.1987 - 08.1992

Manager/Travel Advisor

Maplewood Travel
04.1984 - 09.1987

Travel Agent/Business

Northern Technical School of Business
12.1980 - 01.1982

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Susan BodeneTravel Advisor