Susan Bodene
Travel Advisor
Forest Lake,MN
Summary
Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Travel Advisor
Riverdale Travel
Coon Rapids, Minnesota
11.2003 - Current
- Book and service walk in and phone in clients in all areas of travel including flights, cars, hotels and custom vacation packages for domestic and international travel.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Booked transportation using booking engines and Worldspan GDS, made hotel reservations and collected payments to optimize trip planning.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Troubleshooting for Clients with vendors and airlines
- Used my strategic skills to multitask multiple project and prioritize clients needs.
- Travel Advisor for one of the top producing travel agencies in the state of Minnesota
Travel One Companies
Sheila Sigel
Minneapolis, Minnesota
09.1987 - 08.1992
- Onsite Domestic Corporate Travel Agent
- Worked onsite at the Minneapolis Wells Fargo headquarters
- Booked Domestic business travel for Wells Fargo employees including, air, hotel and car reservations
- Worked closely with the onsite Travel Manager for Wells Fargo in strategic planning for cost cutting and yet effective travel needs
Manager/Travel Advisor
Maplewood Travel
Maplewood, MN
04.1984 - 09.1987
- Acting Manager for a 3 person office with 6 Outside Agents.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Booked transportation using booking engines and Sabre GDS, responsible for weekly/ARC reports
- Booked international and domestic vacation packages
Education
Travel Agent/Business
Northern Technical School of Business
Minneapolis 12.1980 - 01.1982
Skills
Mentoring and training
Multitasking Abilities
Training and Development
Travel insurance
Itineraries
Client amenities
Company guidelines and procedures
Travel research
Global destinations
Hotel accommodations
Executive travel
Timeline
Travel Advisor
Riverdale Travel
11.2003 - Current
Travel One Companies
Sheila Sigel
09.1987 - 08.1992
Manager/Travel Advisor
Maplewood Travel
04.1984 - 09.1987
Travel Agent/Business
Northern Technical School of Business
12.1980 - 01.1982