Susan Bollinger-Brown

Experienced clinical social work professional dedicated to enhancing the overall health and well-being of clients. Demonstrated success in implementing personalized therapeutic strategies and cultivating a nurturing therapeutic environment. Skilled in working with diverse populations, including individuals from various cultural, socioeconomic, functional, and complex physical health backgrounds. Collaborative and adaptable professional excelling in client assessment and adjusting treatment approaches to meet evolving needs.

• Provide individual, couples, and family therapy
• Co-lead sessions with clinical trainees or business partner
• Clinical supervision
• Specialize in Trauma, Neurodiversity, ADHD, Anxiety, and Depressive/Mood Disorders
• Crisis Management
• Diagnostic Assessments
• Acceptance and Commitment Therapy, T-CBT, Self Compassion, EMDR, Tapping, INFS, Addictions
• Leadership in the area of substance and mental health and more recently integrating all aspects of healthcare
• Development, implementation, and oversight of various types of new and established services
• Managed elements of HR within smaller organization
• Participation in change management, matrix management, outcome/performance management, and strategic planning practices in organization along with collaborative budgeting and fiscal responsibility
• Participated in growth of organization from 1 million to 15 million dollar organization during the time of overseeing all of the program areas within Guild Incorporated
• Oversight of employees beginning with 12 staff members up to 85 staff members
• Collaborated with planning long and short term both externally and internally to further the organizational mission
• Supervision of interdisciplinary staff and integration into team-provided clinical services
• Participation with clinical leadership and planning Integrated Health Care Services, Behavioral Health Home, Population Management, and value based service discussions
• Facilitate serious incidents and quality records review committees to meet accreditation, licensing, health insurance, and government standards
• Create trending reports, recommend changes in documentation, policy and procedural changes, and training needs
• Grew organization from one mental health professional to 20+ mental health professionals and clinical trainees and oversite of clinical trainee and internship program

• Advocated, navigated, and accessed systems and provided assertive community treatment services.
• Developed knowledge of resources and social services, child protection, children and adult mental health case management services, psychiatric rehabilitation services, mental health clinics, ACT, residential, crisis services, employment and housing support services, physical health care, insurance plans, government benefits, and substance use treatment, integrated treatment for co-occurring disorders, substance health treatment, detox programs, in addition to educational settings
• Provided clinical supervision with direct treatment aspects addressing various populations: high risk, clinically complex, integrating health care in addition to single issue challenges for clinical trainees for licensure and staff team members: group and individual supervision ensuring safe interventions and assessments for individuals, partnerships, and families, limiting risk with strong ethical considerations, implementation of evidence based practices focusing on recovery and trauma informed care, in addition to various clinical therapeutic approaches
• Treatment of individuals from age 2.5 to adulthood and family members and affected others

• Evaluated with consultative approach to program and administrative surveyor process with Commission on Accreditation for Rehabilitation Facilities (CARF)
• Lead and/or collaborated with licensing and fidelity reviews, accreditation, and audits
• Co-created health care organization providing psychotherapy and consultation services, start up, and management of all aspects of business.
• Taught program management and clinical supervision courses; training, and consultation on various topics
• Team taught in an interdisciplinary integrated early childhood and kindergarten programs
• Taught program management and clinical supervision graduate class for Social Work
• Consultation with individuals at risk of losing placements, assessment with individuals, create behavioral plans to implement changes to environmental changes to change individuals’ outcomes.
• Consultation and evaluation of organizations; and facilitation with new program development
• Oversight of evidence based practices implementation and evaluation
• Facilitate serious incident reviews related to individuals served and external reporting, create trending reports with recommendations in training and changes in documentation and advocacy focusing on decreasing gaps in system

• Consultant/Presenter, on many topics locally and nationally
• Ramsey County Citizen’s Child Review Panel for State of Minnesota, Member
• Ramsey County Citizen’s Advisory Council for Mental Health, Member
• Dane County Mental Health Center Internship
• Parental Stress Center Facilitator
• Start Up Staff Member for Pilot Project for at Children at Risk Enrichment Program
• Women’s Advocates – Intimate Violent Victims Crisis Hotline

• Acceptance and Commitment Therapy
• EMDR Training and Resource Tapping
• EFT (Emotional Freedom Techniques)
• Trauma Treatment
• TREM and M-TREM, CBT for Trauma, Resilience Training, Supervision with Trauma Focus
• Trauma Informed Care for organizations
• DBT
• DBT for Adolescents
• DBT skills
• Illness Management and Recovery
• Motivational Interviewing
• CBT
• Metacognitive Practices
• Integrated Treatment and Co-Occurring Disorders Treatment
• Integrated Physical, Substance, and Mental health
• Grief and Loss
• Special populations, ethics, and adaptations to implementation of evidence based practices to meet specialized cultural and diversity needs
• CARF surveyor experience offers an exposure to various modalities how these modalities are implemented, strategies used, and the effectiveness of various approaches meeting the needs of the community/various cultures

Certified Therapeutic Trauma Treatment Therapist