Susan Bolton
Program Manager II
New Albany ,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Program Manager II
Nationwide Children's Hospital
Primary Care Columbus Ohio
02.2018 - Current
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
MBA - Business Administration
Ohio University
Athens, OH 05.2001 -
Bachelor of Science - Nursing
Ohio University
Athens, OH 05.2001 -
Skills
Regulatory Compliance
Customer Service
Team Development
Operations Management
Talent Recruitment
Data Analysis
Project Management
Personnel Management
Performance monitoring
Scheduling and Planning
Decision-Making
Problem-Solving
Team Leadership
Timeline
Program Manager II
Nationwide Children's Hospital
02.2018 - Current
MBA - Business Administration
Ohio University
05.2001 -
Bachelor of Science - Nursing
Ohio University
05.2001 -