Susan Bon
Orange,CA
Summary
Experienced in delivering exceptional service and resolving customer issues, with a proven track record as a customer service representative. Effective communication skills enable connecting with diverse clientele and providing personalized solutions to meet specific needs. Thriving in fast-paced environments, excelling at multitasking while maintaining a positive and professional demeanor. Strong problem-solving abilities and keen attention to detail ensure customer satisfaction and foster loyalty.
Overview
22
22
years of professional experience
Work History
Customer Care Specialist
Kensington Marketing Group
03.2017 - 03.2025
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Listen attentively to caller needs to ensure a positive customer experience
- Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Practice excellent phone etiquette by building rapport with clients and generating new leads for the company
- Responsible for meeting daily personal call quotas; effectively met goals by the end of shift
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Remained courteous and calm at all times, even during moments of intense customer displeasure
Customer Service Representative
Pacific Coast Home Solutions
11.2013 - 03.2017
- Conducted cold calls to homeowners in efforts of informing and providing accurate and appropriate information in response to customers request
- Practiced excellent phone etiquette by building rapport with clients and generating new leads for the company
- Properly directed inbound calls in phone queues to improve call flow
- Responsible for meeting daily personal call quotas; was able to meet goals by the end of shift
- Handled incoming calls from customers while recording accurate and concise information through clear communications
- Performed assignments while working with customers, callers, and co-workers under limited time frames
Assessor Technician II
Orange County Assessors Office
09.2003 - 06.2013
- Performed technical and public contact work in supplying a variety of services and information to the general public relative to property valuation matters
- Responsible for providing excellent service to taxpayers by communicating complex technical data in an understandable manner
- Processed large volumes of taxpayer information and handled in a sensitive manner; input information into County data entry software programs
- Guided clients on the appeals process
- Researched client information to attain accurate mailing addresses of taxpayers
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CASkills
- Customer service
- Telephone personality
- Communication skills
- Data entry
- Multi-tasking
- Learning new concepts
- Microsoft Office Suite
- Communicating ideas
- Creative problem solving
- Detail-oriented
Timeline
Customer Care Specialist
Kensington Marketing Group
03.2017 - 03.2025
Customer Service Representative
Pacific Coast Home Solutions
11.2013 - 03.2017
Assessor Technician II
Orange County Assessors Office
09.2003 - 06.2013
High School Diploma -
Moreno Valley High School
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