Susan Bon
Orange,CA
Summary
Experienced in delivering exceptional service and resolving customer issues, with a proven track record as a customer service representative. Effective communication skills enable connecting with diverse clientele and providing personalized solutions to meet specific needs. Thriving in fast-paced environments, excelling at multitasking while maintaining a positive and professional demeanor. Strong problem-solving abilities and keen attention to detail ensure customer satisfaction and foster loyalty.
Overview
22
22
years of professional experience
Work History
Customer Care Specialist
Kensington Marketing Group
Anaheim, CA
03.2017 - 03.2025
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Listen attentively to caller needs to ensure a positive customer experience
- Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Practice excellent phone etiquette by building rapport with clients and generating new leads for the company
- Responsible for meeting daily personal call quotas; effectively met goals by the end of shift
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Remained courteous and calm at all times, even during moments of intense customer displeasure
Customer Service Representative
Pacific Coast Home Solutions
Anaheim, CA
11.2013 - 03.2017
- Conducted cold calls to homeowners in efforts of informing and providing accurate and appropriate information in response to customers request
- Practiced excellent phone etiquette by building rapport with clients and generating new leads for the company
- Properly directed inbound calls in phone queues to improve call flow
- Responsible for meeting daily personal call quotas; was able to meet goals by the end of shift
- Handled incoming calls from customers while recording accurate and concise information through clear communications
- Performed assignments while working with customers, callers, and co-workers under limited time frames
Assessor Technician II
Orange County Assessors Office
Santa Ana, CA
09.2003 - 06.2013
- Performed technical and public contact work in supplying a variety of services and information to the general public relative to property valuation matters
- Responsible for providing excellent service to taxpayers by communicating complex technical data in an understandable manner
- Processed large volumes of taxpayer information and handled in a sensitive manner; input information into County data entry software programs
- Guided clients on the appeals process
- Researched client information to attain accurate mailing addresses of taxpayers
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CASkills
- Customer service
- Telephone personality
- Communication skills
- Data entry
- Multi-tasking
- Learning new concepts
- Microsoft Office Suite
- Communicating ideas
- Creative problem solving
- Detail-oriented
Timeline
Customer Care Specialist
Kensington Marketing Group
03.2017 - 03.2025
Customer Service Representative
Pacific Coast Home Solutions
11.2013 - 03.2017
Assessor Technician II
Orange County Assessors Office
09.2003 - 06.2013
High School Diploma -
Moreno Valley High School