Susan Bork
BUFFALO,NY
Summary
Nutrition Coach and Home Health Caregiver with comprehensive experience in personalized meal planning, patient care, and client education. Demonstrated success in improving client health outcomes and ensuring high-quality care through effective communication and innovative strategies. Positive, hard working and compassionate. Skilled in nutrition counseling and problem-solving. Passionate about helping people achieve true health through diet and lifestyle.
Overview
40
40
years of professional experience
Work History
Nutrition Coach
Self Employed
01.2014 - Current
- Educated clients on proper food choices, portion control, and healthy cooking techniques for sustained results.
- Facilitated group support meetings to foster camaraderie among clients working toward similar nutrition goals.
- Implemented innovative strategies for tracking client progress, effectively measuring improvements in nutritional habits and overall health outcomes.
- Improved clients'' overall health by designing personalized nutrition plans and conducting regular follow-up sessions.
- Promoted a positive mindset around dietary changes by highlighting small successes and celebrating achievements throughout the coaching process.
- Provided ongoing motivation and guidance to help clients overcome challenges and maintain progress toward their goals.
- Planned nutritious meal options for individuals with various health needs and conditions.
Home Health Caregiver
Self Employed
05.2011 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Sales Associate
Feel Rite Health Food Shops
09.2010 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Case Manager
Housing Options Made Easy
08.2008 - 09.2010
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Increased client satisfaction through diligent follow-up and personalized support.
Dental Assistant/Receptionist Manager
Dr Dale Voelker
07.1986 - 08.2008
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Pharmacy Technician
Sisters of Charity Hospital
01.1985 - 07.1986
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Applied Science - Dietetics
Erie Community College
Buffalo, NY05.2013
Skills
- Excellent Communication
- Multitasking
- Attention to Detail
- Behavior Modification
- Nutrition counseling
- Problem-Solving
- Time Management
- Reliability
- Organizational Skills
Timeline
Nutrition Coach
Self Employed
01.2014 - Current
Home Health Caregiver
Self Employed
05.2011 - Current
Sales Associate
Feel Rite Health Food Shops
09.2010 - 05.2011
Case Manager
Housing Options Made Easy
08.2008 - 09.2010
Dental Assistant/Receptionist Manager
Dr Dale Voelker
07.1986 - 08.2008
Pharmacy Technician
Sisters of Charity Hospital
01.1985 - 07.1986
Associate of Applied Science - Dietetics
Erie Community College