Susan Bosse
McKinney,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Fulfillment Department position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
eCommerce Manager
MARKET STREET
, TX
12.2020 - Current
- Responsible for guest relations and satisfaction
- Greet and speak politely to guests
- Assist with guest inquiries in-store
- Accurately selects the highest quality product offering for our guests
- Attend monthly conference calls
- Supervise and ensure proper order selection and processes are followed, maximizing efficiencies to meet guests’ demands and needs
- Oversee eCommerce team in workload management
- Ensure that all bins are correctly combined for each guest in the various areas (ambient, cold, freezer)
- Ensure that all paperwork is properly processed for each order, including eligible discounts and promo codes
- Process credits and refunds
- Process new card transactions if a transaction is declined
- Revamped entire department and implemented new methods to streamline operations and ensure guests’ orders are correct when delivered
- Ensure guests’ orders are delivered to their vehicles in a timely manner in accordance with FlyBy
- Created training program for the department
- Created eCommerce Training Guide for department
- Train and develop new team members to meet productivity goals
- Provide coaching for all team members to set each team member and the department up for success
- Ensure all team members are up to date on all trainings required by the company and state
- Ensure all team members are notified of current specials, promotions, and samples for eCommerce guests
- Maintain daily operational goals
- Responsible for scheduling for department
- Develop and manage areas of the program to maximize sales and profits and meet KPIs as established
- Work with other departments to reassign staff as necessary to ensure the highest level of productivity possible for each shift
- View Skipcart schedule to see progress of a delivery guest’s order
- View Timeline slots to ensure proper workload management
- Understand urgency and accuracy in relation to all aspects of the department
eCommerce Team Lead/Team Member
MARKET STREET
McKinney, TX
08.2020 - 12.2020
- Responsible for guest relations and satisfaction
- Greet and speak politely to guests
- Assist with guest inquiries in-store
- Accurately selects the highest quality product offering for our guests
- Assists in supervising and ensuring proper order selection and processes are followed, maximizing efficiencies to meet guests’ demands and needs
- Assist eCommerce team in workload management
- Ensure that all bins are correctly combined for each guest in the various areas (ambient, cold, freezer)
- Ensure that all paperwork is properly processed for each order, including eligible discounts and promo codes
- Process credits and refunds
- Process new card transactions if a transaction is declined
- Implemented new methods to streamline operations and ensure guests’ orders are correct when delivered
- Created eCommerce Training Guide for department
- Train and develop new team members to meet productivity goals
- Maintain daily operational goals
- Work with other departments to reassign staff as necessary to ensure the highest level of productivity possible for each shift
- View Skipcart schedule to see progress of a delivery guest’s order
- View Timeline slots to ensure proper workload management
- Understand urgency and accuracy in relation to all aspects of the department
Server/Social Media Marketing Director
THE LOCAL OAK
Dallas, TX
09.2017 - 03.2020
- Responsible for guest relations and satisfaction
- Assist guests in order selection, promoting and up-selling specific menu items and specials
- Train new servers and hostesses to standards and expectations, teach new Aloha POS restaurant system to trainees
- Quality Assurance – coordinate with kitchen staff to ensure timely and accurate order prep; check that all food meets The Local Oak’s standards before presented to the guest
- Collect payments and balance transactions with receipts
- Promote teamwork while providing exceptional service and guest dining experience
- Responsible for creating, posting, sharing all social media content
- Responsible for maintaining website
- Responsible for maintaining events calendar
Manager
Applebee’s
Forney, TX
08.2015 - 11.2017
- Responsible for recruiting, interviewing, hiring, orientating, and training all new Front of House employees
- Responsible for quarterly Neighborhood Expert training
- Ensuring compliance with TABC licensing and health and safety certifications
- Responsible for nightly inventory
- Responsible for balancing the day’s transactions and submitting reports
- Coach staff on upselling, guest relations and assurance of accuracy
- Greeting and interacting with guests; creating regulars/repeat guests and handling complaints and issues as necessary
- Quality Assurance - Coordinate with kitchen staff to ensure timely and accurate order prep; check that all food Meets Applebee’s standards before presented to the guests
- Team building
Accountant/Office Administrator
ATLANTIC WORLDWIDE SHIPPING, LLC
Houston, TX
08.2016 - 08.2017
- Assisted in opening the first US office
- Procured all permits and certifications required by the city, state, federal government, Federal Maritime Commission
- Conducted interviews for all positions
- Responsible for building employee benefits program
- Created Policy & Procedure manual
- Created employee handbook
- Built and maintained employee files
- Responsible for procuring and overseeing computer system, IT system, telephone system
- Responsible for Payroll
- Responsible for all AP/AR
- Understand urgency and accuracy in relation to all aspects of the company
HR Coordinator/Benefits and Payroll Administrator
EZ-FLO INTERNATIONAL
Rockwall, TX
08.2016 - 03.2017
- Responsible for maintaining and security for all personnel records for over 500 employees
- Responsible for processing all benefits, including Cobra
- Responsible for recruiting for all locations across the country
- Responsible for full on-boarding
- Responsible for training modules for all employees (onboarding and continuing education)
- Participated in performance management for all employees
- Conducted exit interviews
- Responsible for all aspects of processing payroll
- Implementation Team Member for roll over to ADP
- Maintain Human Resources Information System
- Protected the organization’s values by maintaining confidentiality
- Understand urgency and accuracy in relation to all aspects of the department
- Worked closely with HR VP and CEO in relation to companywide communication and events
- Created employee rewards program
Human Resources Assistant
SSCP Management
Dallas, TX
02.2016 - 08.2016
- Responsible for answering telephone, screening and directing calls; taking and relaying messages
- Responsible for dealing with queries from the public and guests
- Responsible for scheduling appointments and meetings, including creating and printing agendas
- Coordinated training for three restaurant chains across the country
- Responsible for tracking Managers-in-Training
- Responsible for tracking all Managers’ ServSafe Certifications, including scheduling courses when necessary for certification or recertification
- Responsible for tracking all Food Handler’s Certifications for over 15,000 employees
- Responsible for processing Managing Partnership agreements
- Responsible for tracking all TABC Breach of Peace filings
- Understand urgency and accuracy in relation to all aspects of the department
Education
Associate of Applied Science - Business
Texarkana College
Texarkana, TX05.1994
Skills
- ThryveAI
- Microsoft Office Suite - Microsoft Word
- Excel
- Power Point
- Publisher – expert level QuickBooks
- Type 89 WPM
- Brinker and Aloha POS Restaurant Systems
- ADP version 11: Full initial implementation team member, Human Resources, Timekeeping, Payroll, Benefits
- TABC License
- ServSafe Management Certified
- Critical Thinking
- Reading Comprehension
- Operating Procedures and Policies
- Customer Trend Analysis
- Networking Events
- Shipping and Receiving Oversight
- Interdepartmental Collaboration
- Operational Efficiency
- Team Recruiting and Onboarding
- Advertising Campaigns
- Employee Retention
- Service Quality
- Employee Engagement
- Compliance Requirements
- Client Meetings
- Bagging Items
- End Cap Placement
- Schematic Design
- Social Commerce
- Creative Solutions
- POS Inventory System Operation
- Social Media Platforms
- Safety Measures
- Customer Order Management
- Brand Development
Timeline
eCommerce Manager
MARKET STREET
12.2020 - Current
eCommerce Team Lead/Team Member
MARKET STREET
08.2020 - 12.2020
Server/Social Media Marketing Director
THE LOCAL OAK
09.2017 - 03.2020
Accountant/Office Administrator
ATLANTIC WORLDWIDE SHIPPING, LLC
08.2016 - 08.2017
HR Coordinator/Benefits and Payroll Administrator
EZ-FLO INTERNATIONAL
08.2016 - 03.2017
Human Resources Assistant
SSCP Management
02.2016 - 08.2016
Manager
Applebee’s
08.2015 - 11.2017
Associate of Applied Science - Business
Texarkana College
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