Susan Bostic
Westminster,MD
Summary
Experienced land records professional with integrity and a strong record of leadership, accuracy, and daily office coordination. Skilled in training staff, resolving issues, and maintaining smooth operations in an office environment with many programs and challenging tasks.
Overview
2027
2027
years of professional experience
Work History
Sr. Lead Land Records Clerk
State of Maryland Judiciary
Westminster, MD
02.2024 - Current
- Prepare daily task sheets, assign morning staff duties, and update and shift work in programs to keep the flow of work current.
- Monitor Elroi Admin for land records book progress, check for issues, and prepare books for mailout, update the mail back date
- Provide guidance and solutions when the staff have questions in one of our many programs, documents or customer phone calls
- Balanced RCS and NCRS program, resolved staff issues with balances, ensured accuracy in monetary reports, and reconciled balance reports for NCRS and Elicense.
- Navigated customer concerns in person and by phone, fostering positive perceptions of Clerks Office through effective communication.
- Elroi Edit, correct any errors discovered by staff or through emails from MSA. Follow up with emails to the staff members involved with indexing/verifying the document.
- Training new employees and interns.
- Compiled end-of-month and year-end reports to summarize departmental activities, providing insights for performance assessment.
- Review legislation
- Process JACP when received
- Assisted in facilitating the new hire interview process to identify suitable candidates.
- Participated in employee evaluations alongside the manager to provide feedback and insights.
- Continuing the work that I did as a Senior Land Records Clerk in all programs and with customers. Except I am no longer on the register processing work.
Sr. Land Records Clerk
State of Maryland Judiciary
Westminster, MD
2014 - 2024
- Processed recording documents online and at counter to ensure timely service delivery.
- Processed state and federal tax liens to ensure compliance with filing requirements.
- Complete processing of district court liens supported proper case documentation.
- Processed business licenses and applications to ensure accurate licensing records.
- Careful processing of plats maintained organized land record documentation.
- Consistent recording of miscellaneous documents supported document control.
- Thorough processing of marriage returns supported complete vital records management.
- Completed marriage applications and ceremonies incompliance with office requirements.
- Resolved unusual recording issues to maintain smooth daily operations.
- Prepared scanned documents for recording to support accurate data entry.
- Responsive assistance to walk-in customers supported clear and professional front counter service.
- Accurate handling of cash, check, and credit card payments supported secure transactions.
- Professional administration of notary oaths and other commissions supported public service needs.
- Opened and processed mail to facilitate smooth office workflow for incoming correspondence.
- Served as acting lead worker in 2019 and 2021 to maintain operations during absences.
- Completion of lead worker duties supported day-to-day office function.
- New employee training supported successful onboarding and procedure knowledge.
- Problem solving support to coworkers helped resolve issues efficiently.
Child Support/Courtroom Clerk/ Civil Clerk
State of Maryland Judiciary
Westminster, MD
1998 - 2014
- Opened new 4D cases, handled from the beginning to the close of the case
- Went to Child Support Court and handled all 4D cases with Magistrates and Judges
- Processed all 4D orders and documents, compiled supporting records, and collected bond money for courtroom operations.
- Opened new civil case files and managed case records from initiation to completion.
- Provided comprehensive information to the public regarding case processes and requirements.
Child Support Specialist
States Attorneys Office
Westminster, MD
1997 - 1998
- Prepared new cases
- Pulled dockets for court and prepared them per Supervisor’s instruction
Education
Pre Law 2 years
Villa Julie/Stevenson College
Court Certificate Program (CPC)
Maryland Judiciary
Skills
Land records proficiency
- Land records processing
- Records management
- Problem resolution
- Team coordination
- Employee training
- Effective communication
- Customer service
- Multitasking
- Conflict resolution
Timeline
Sr. Lead Land Records Clerk
State of Maryland Judiciary
02.2024 - Current
Sr. Land Records Clerk
State of Maryland Judiciary
2014 - 2024
Child Support/Courtroom Clerk/ Civil Clerk
State of Maryland Judiciary
1998 - 2014
Child Support Specialist
States Attorneys Office
1997 - 1998
Pre Law 2 years
Villa Julie/Stevenson College
Court Certificate Program (CPC)
Maryland Judiciary