Summary
Overview
Work History
Education
Skills
Timeline
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Susan Boswell

Eclectic,AL

Summary

Dynamic operations manager with a proven track record at Mahoneys Remodeling, excelling in strategic planning and customer service. Enhanced team productivity through effective training and streamlined processes, achieving budget compliance and improved customer satisfaction. Skilled in inventory management and conflict resolution, driving operational excellence and fostering strong supplier relationships.

Overview

27
27
years of professional experience

Work History

Manager of Operations

Mahoneys Remodeling
01.2005 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Truck Driver

Prime Inc
03.1998 - 03.2002
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Store Manager

Turner Oil
02.2000 - 01.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Diploma -

Twin Lakes High School
West Palm Beach, FL
1990

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Goal setting
  • Inventory management
  • KPI tracking
  • Change management
  • Problem-solving
  • Time management
  • Safety procedures
  • Conflict resolution
  • Employee training
  • Task delegation
  • Documentation and reporting
  • Project management
  • Performance monitoring
  • Workflow optimization
  • Risk management
  • Policy implementation
  • Emergency response
  • Budget management
  • Supply chain management
  • Vendor management
  • Regulatory compliance
  • Staff recruitment
  • Loss prevention
  • Team leadership
  • Staff management
  • Operations management
  • Schedule management
  • Inventory control
  • Delegation
  • Employee motivation

Timeline

Manager of Operations

Mahoneys Remodeling
01.2005 - Current

Store Manager

Turner Oil
02.2000 - 01.2010

Truck Driver

Prime Inc
03.1998 - 03.2002

Diploma -

Twin Lakes High School
Susan Boswell