Susan BRACKEN
Mansfield,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
PROGRAM SUPPPORT SPECIALIST
HEALTH AND HUMAN SERVICES
GRAND PRAIRIE, TEXAS
03.2008 - Current
- Provided support for the organization's program activities and initiatives.
- Organized and maintained program documents, records, and reports.
- Responded to inquiries regarding program guidelines, policies, procedures, and services.
- Monitored progress of projects and provided updates to stakeholders.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Received and distributed mail, letters and packages.
- Coordinated support to facilitate general office operations.
- Reviewed account details to check eligibility and compliance with program requirements.
Education
High School Diploma -
Tarrant County College District
Fort Worth, TXSkills
- Troubleshooting skills
- Documentation Management
- Tiers, Enterprise Portal, Excel, SASO proficiency
- Service Level Agreements
- Data Entry
- Account Management
- Customer Relations
- Research abilities
- Program file distribution
- Recordkeeping requirements
- File Retrieval
- Office Administration
- Records Management
- Customer Service
Timeline
PROGRAM SUPPPORT SPECIALIST
HEALTH AND HUMAN SERVICES
03.2008 - Current
High School Diploma -
Tarrant County College District