Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Susan Branon

Ellington,CT

Summary

Compassionate social services professional with extensive experience in client advocacy and case management. Proven ability to enhance communication between healthcare teams and patients, ensuring compliance with confidentiality standards. Expertise in psychosocial assessments and program monitoring has led to improved client outcomes through coordinated support services. Career goal focused on driving impactful change in the community through effective service delivery.

Overview

28
28
years of professional experience

Work History

Customer Service Cashier and Server

DiFiori Restaurant
Ellington, CT
10.2024 - Current
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Resolved customer complaints in a professional manner.
  • Addressed customer questions and concerns regarding products and services while boosting customer satisfaction by going the extra mile to personalize service for each customer.

Licensed Real Estate Agent

Executive Real Estate
Glastonbury, CT
06.2021 - Current
  • Developed strong relationships with clients while working to provide a positive real estate experience
  • Effectively utilized web based tools to manage and organize a database of customers
  • Wrote contract documents, purchase agreements and closing statements.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.

Coaching Assistant

East Catholic High School
Manchester, CT
08.2019 - 10.2021
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Developed coaching and training plans for score development and performance enhancement.
  • Organized players' nights and other special events to cultivate positive relations with players, families and local community members.
  • Coordinated fundraising events to raise money for sports equipment and travel expenses.

Kindergarten Paraprofessional

Ellington Center School
Ellington, CT
06.2018 - 06.2021
  • Communicated and collaborated well with educators from various grade levels.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Delivered instruction individually or in small groups with support from instructor.
  • Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
  • Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
  • worked collaboratively using developmentally appropriate practices
  • Gathered reliable behavioral data to evaluate the effectiveness of student behavior plans

Paraprofessional 1:1

Ellington Center School
Ellington, CT
04.2012 - 06.2018
  • Implement and follow lesson plans provided by the Special Education Teacher
  • Provide adult support to a child with academic and social challenges
  • Use appropriate strategies to support a child's IEP goal
  • Gather behavioral data to evaluate the effectiveness of a behavior plan

Member Services Representative

Indian Valley YMCA
Ellington, CT
06.2010 - 12.2011
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Actively promote membership enrollment and oversee correct data entry for all membership
  • Process membership billing and cancellations
  • Generate donations for annual fund with local businesses and members

Case Manager

Genesis Center
Manchester, CT
06.1998 - 08.2000
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Maintained up-to-date case records with case activity status.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Scheduled follow-up home visits post-crisis to evaluate status of client.
  • Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Administered initial and regular psychosocial assessments to develop and implement individualized service plans.

Program Monitor

CRT
Hartford, CT
01.1997 - 06.1998
  • Documented child progress, reporting extreme changes in behavior.
  • Reported incidents that negatively affected child safety.
  • Collaborated with social workers to support patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Education

Bachelor of Arts - Sociology

University of Connecticut
Storrs, CT

Skills

  • CPR certified
  • Physical management Training
  • Familiar with applied Behavioral Analysis
  • Virtus training
  • Real estate license
  • Social media advertising
  • MLS databases
  • Self motivated
  • Strong communication skills
  • Strong analytical and problem solving skills
  • Knowledge of the law

Volunteer Experience

Center School Classroom Volunteer

  • Assisted teachers in individual classrooms to support students with daily activities and classroom expectations.
  • Provided one to one and small group assistance to students to reinforce lesson concepts and enhance learning.
  • helped maintain an organized a structured classroom environment to foster student engagement.
  • Co-Chair of the Holiday shoppe and Pasta dinner to raise money for the PTO
  • PTO member

Jacob Roger Poulin Foundation Event Volunteer JRP Soccer Tournament

  • Contributed to the planning and execution of the annual JRP soccer tournament to honor Jacob Roger Poulin's legacy.
  • Assisted in setting up event logistics including field preparation, registration and coordinating volunteers.
  • Engaged in advertising efforts to increase community participation and fundraising efforts.
  • Helped ensure a smooth tournament experience for players, spectators and sponsors.

Foodshare Community Food Distribution Volunteer

  • Supported food distribution fforts to combat food insecurity in the community.
  • Assisted with organizing and sorting food donations to ensure efficient delivery to families in need.
  • Helped coordinate logistics at distribution sites, ensuring an equitable and welcoming experience for recipients.
  • Worked collaboratively with team members to streamline the food distribution process andmaximize outreach.

East Hartford Police Department Community Engagement Volunteer

  • Partnered with the East Hartford police department to foster positive relationships between law enforcement and the community.
  • Assisted in community outreach initiatives, including events, educational programs and public safety awareness campaigns.
  • Supported department-led efforts to strengthen trust and communication between residents and law enforcement.
  • Helped coordinate and facilitate community programs aimed at youth engagement and crime prevention.

Timeline

Customer Service Cashier and Server

DiFiori Restaurant
10.2024 - Current

Licensed Real Estate Agent

Executive Real Estate
06.2021 - Current

Coaching Assistant

East Catholic High School
08.2019 - 10.2021

Kindergarten Paraprofessional

Ellington Center School
06.2018 - 06.2021

Paraprofessional 1:1

Ellington Center School
04.2012 - 06.2018

Member Services Representative

Indian Valley YMCA
06.2010 - 12.2011

Case Manager

Genesis Center
06.1998 - 08.2000

Program Monitor

CRT
01.1997 - 06.1998

Bachelor of Arts - Sociology

University of Connecticut
Susan Branon