Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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SUSAN BREEN

Derry,NH

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Administration Assistant

Easterseals Of NH
02.2022 - Current
  • Greeted and interacted with parents and patients with friendliness and professionalism, to provide information, answer questions and assist with appointment scheduling. Provided required paperwork to facilitate services
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Collected and entered co-pays.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Maintained and updated patient records for accurate, current medical histories.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Served as liaison for finance, IT and maintenance departments.

Legal Administrative Assistant

Barry & Honorow, PLLC
01.2021 - 11.2021
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.

Administrative Assistant/Receptionist

Craig, Deachman & Associates
02.2020 - 07.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained databases to track and record client data.
  • Sorted and distributed office mail.
  • Drafted correspondence and other documents for attorneys in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.


Paralegal

McGrath Law Firm
11.2018 - 05.2019
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Prepared legal briefs, motions, and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.

Legal Assistant and Program Manager

Fox, Kohler & Associates
05.2017 - 11.2018
  • Drafted documents necessary for client and attorney
  • Set up consult appointments
  • Corresponded with court, attorneys and clients in a timely manner
  • Calendared all court dates and appointments
  • Assisted attorney with preparation for hearings and depositions
  • Managed phones and directed calls to the appropriate person
  • Managed Credit Correction Program
  • Extensive use of E-Filing
  • Constant communication with Credit Bureaus

Education

No Degree - Business Administration

Castle College
Windham, NH

Skills

  • Data Organization
  • Multi-Line Phone Systems
  • Administrative Support
  • Schedule Management
  • Inventory Supplies
  • Multitasking and Time Management
  • Microsoft Office
  • Customer Relations and Communications
  • Database and Client Management Systems
  • Spreadsheet Tracking
  • Document and File Management
  • Mail Handling
  • Knowledge of EMR systems
  • Knowledge of Medical and Legal terminology
  • Notary Public

Additional Information

Member of the Board of Directors For Stepping Stones Pediatric Therapy.

Timeline

Administration Assistant

Easterseals Of NH
02.2022 - Current

Legal Administrative Assistant

Barry & Honorow, PLLC
01.2021 - 11.2021

Administrative Assistant/Receptionist

Craig, Deachman & Associates
02.2020 - 07.2020

Paralegal

McGrath Law Firm
11.2018 - 05.2019

Legal Assistant and Program Manager

Fox, Kohler & Associates
05.2017 - 11.2018

No Degree - Business Administration

Castle College

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