Susan Brittain

• Opened and closed branch office daily. Performed numerous functions including processing deposits, withdrawals, posting to accounts, cashing negotiable items, processing loan payments, savings bonds and cashier checks. Promoting bank products and services and providing excellent customer service. Balanced ATM daily, ordered currency each week. Trained tellers, balanced cash drawer and vault at end of each day. Sorted incoming mail, ordered supplies for branch office. Answered phones, opened new accounts, loan processing, resolved customers problems courteously and promptly. Notarized documents Kept branch office neat and clean,

Worked in bookkeeping first six months then transferred to lobby teller. The last five years I worked at the Mini Bank by myself daily. It was a two lane drive through. Balanc ATM daily. Worked night deposits, worked drop bags for commercial accounts. Performed numerous functions including processing deposits, withdrawals, posting to accounts, cashing negotiable items, processing loan payments, savings bonds and cashier checks. Promoting bank products and services and providing excellent customer service. Shipped out large amounts of money. Trained tellers, balanced cash drawer and the vault at end of each day. Sorted incoming mail, ordered supplies, answered phones and help to resolve customers problems in a timely and courteous manner.The last five years I worked at the Mini Bank by my self daily. It was a two lane drive through. Balanced the ATM daily. Worked night deposits, worked drop bags for commercial accounts. Performed numerous functions including processing deposits, withdrawals, posting to accounts, cashing negotiable items, processing loan payments, savings bonds and cashier checks. Promoting bank products and services and providing excellent customer service. Shipped out large amounts of money. Trained tellers, balanced cash drawer and the vault at end of each day. Sorted incoming mail, ordered supplies, answered phones and help to resolve customers problems in a timely and courteous manner.

• Worked in bookkeeping for three years then transferred to Lobby Teller. In bookkeeping, I answered phones, sorted mail, paid the bank's bills each month, worked up the NSF list every day and returned check items, filed, waited on customers to help them resolve their banking problems. As a teller, performed numerous functions including processing deposits, withdrawals, posting to accounts, cashing negotiable items, processing loan payments, savings bonds, cashier checks and travelers checks. Promoting bank products and services and providing excellent customer service. Balanced cash drawer at end of each day. Sorted incoming mail, worked night drop deposits, and various other duties.

Worked as Switchboard Operator and Admitting Clerk for two years. Answered switchboard calls 11 incoming lines.. Routed calls, paged employees, beeped doctors in emergencies, took all ambulance calls in route. Signed in patients through the emergency room and for outpatient procedures. Gathered patient personal information and input to the computer, made copies of insurance cards for their files. This was a very fast paced job and had to multi task quickly and professionally. Transferred to Billing Department for the next two years. Filed Medicare, Medicaid and Blue Cross Insurance electronically daily. Filed all other insurance through paper claims. Mailed out statements to patients. Answered phones when patients called with billing questions.