Hi, I’m
Susan Brockerman
Roanoke,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
years of professional experience
Work History
CLI Transport/ Sheetz
Terminal Administrative Assistant
10.2019 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Dawson Truck Lines
Brokerge Manger Transportation
02.2018 - 10.2019
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Fleet Master Express
Fleet Manager
07.2016 - 02.2018
Job overview
- Collaborated with cross-functional teams to align goals and ensure project success.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
Bowling Green Police Department
Communcations Dispatcher Police Department
06.2014 - 06.2016
Job overview
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Lens.com
Assistant Operational Manager
10.2012 - 02.2015
Job overview
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Streamlined operational processes by identifying inefficiencies and implementing solutions to improve workflow.
- Spearheaded process improvement initiatives that resulted in reduced error rates while maintaining high-quality standards.
- Managed crisis situations effectively by quickly identifying root causes and implementing corrective actions that minimized disruption to daily operations.
Education
Purdue University Global DesMoines, WA
Associate of Applied Science from Legal Studies
05.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Critical Thinking
- Scheduling and calendar management
- Verbal Communication
- Event Coordination
- Payroll and budgeting
- Microsoft PowerPoint
- Microsoft Outlook
Timeline
Terminal Administrative Assistant
CLI Transport/ Sheetz
10.2019 - Current
Brokerge Manger Transportation
Dawson Truck Lines
02.2018 - 10.2019
Fleet Manager
Fleet Master Express
07.2016 - 02.2018
Communcations Dispatcher Police Department
Bowling Green Police Department
06.2014 - 06.2016
Assistant Operational Manager
Lens.com
10.2012 - 02.2015
Purdue University Global
Associate of Applied Science from Legal Studies
Similar Profiles
John P. BallingerJohn P. Ballinger
Terminal Manager at CLI Transport (Dedicated carrier for Sheetz)Terminal Manager at CLI Transport (Dedicated carrier for Sheetz)
Kamron KhamrakulovKamron Khamrakulov
Systems Programmer at Task Management CLI ToolSystems Programmer at Task Management CLI Tool
Edwin PadillaEdwin Padilla
Forman at Cli Concrete LevelingForman at Cli Concrete Leveling