Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Brookover

Moundsville,WV

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

20
20
years of professional experience

Work History

Pharmacy Technician

Wheeling Healthright
05.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.

Union Steward

CVS Pharmacy
02.2012 - 05.2022
  • Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
  • Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
  • Protected worker''s rights by advocating for appropriate health and safety measures within the workplace.
  • Negotiated favorable agreements for union members by participating in collective bargaining sessions.
  • Improved labor relations by mediating disputes and promoting a supportive work environment.

Pharmacy Technician

CVS Pharmacy
02.2011 - 05.2022
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.

Shift Supervisor

CVS Pharmacy
02.2011 - 05.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Crew Leader

Wendys Restaurant
03.2004 - 02.2011
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Education

GED -

Adult Learning
Moundsville WV
10.2019

Certified Pharmacy Tech - Pharmacy

West Virginia Board of Pharmacy
Charleston, WV
07.2019

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Medication Dispensing
  • Prescription Filling
  • Pharmacology knowledge
  • Drug Inventory Control
  • Cash handling expertise
  • Grievance handling
  • Labor law knowledge

Timeline

Pharmacy Technician

Wheeling Healthright
05.2022 - Current

Union Steward

CVS Pharmacy
02.2012 - 05.2022

Pharmacy Technician

CVS Pharmacy
02.2011 - 05.2022

Shift Supervisor

CVS Pharmacy
02.2011 - 05.2022

Crew Leader

Wendys Restaurant
03.2004 - 02.2011

GED -

Adult Learning

Certified Pharmacy Tech - Pharmacy

West Virginia Board of Pharmacy

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Susan Brookover