Susan Brooks

• Lead a team of 22 professionals that consists of Social Workers, Registered Nurses, and Family Peer Supports across 4 different sites.
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
• Established strong partnerships with internal and external stakeholders for collaborative problem solving.
• Maintained and updated project related documents.
• Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
• Provide trauma-informed supervision and progressive discipline.
• Developed knowledge of human resource policies as they pertain to job postings, applicants, hiring, and onboarding schedules.
• Conducted needs assessments, and developed program objectives and goals.
• Create a program budget for every fiscal year.
• Developed and implemented policies and procedures to align with state standards.
• Managed budgeting processes, including creating forecasts, tracking expenses, and setting targets for program enrollment.
• Developed strategic plans to ensure successful program operations.
• Organized and facilitated team meetings, team training, and events.
• Create and train on new workflows in response to the frequent changes from the state in working with Medicaid recipients.
• Develop and enrich relationships with community partners to provide services and respond to the needs of children, families, and adults in our communities.
• Provided leadership in developing innovative approaches to meet program goals.
• Reviewed existing programs, and identified areas for improvement or expansion.
• Collect and analyze data to ensure integrity in practice, fidelity of billing, and the IHH model, as it pertains to federal and state Medicaid regulations.
• Support an inclusive team culture that ensures that staff are lifted up, held accountable with kindness, that the importance of self-care and work/life balance is recognized, and vicarious trauma is identified, and resources are provided.
• Collaborated with department heads to understand staffing needs and requirements.
• Conducted training sessions for new hiring team members on best practices.
• Implemented employee onboarding programs to enhance new hire experiences.
• Utilized applicant tracking systems to streamline candidate management processes.
• Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
• Directed cross-functional teams to implement strategic initiatives aligned with organizational goals.
• Developed comprehensive program plans to enhance service delivery and operational efficiency.
• Managed stakeholder relationships to ensure alignment on project objectives and deliverables.
• Led performance evaluations and provided mentorship to program staff, fostering professional development.
• Analyzed program data to identify trends and inform decision-making for continuous improvement.
• Established key performance indicators to measure program effectiveness and drive accountability.
• Facilitated workshops and training sessions to promote best practices across departments.
• Collaborated with executive leadership to define long-term strategic priorities and resource allocation.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Recruited and trained staff and volunteers to upgrade collective team skills.

• Responsible for ensuring that staff meet program expectations and benchmarks in a timely manner, while maintaining an average program enrollment of 485.
• Provided supervision and mentorship to staff.
• Executed the posting of open positions, interviewing, hiring, and onboarding schedules.
• Coordinated with internal stakeholders to ensure the successful implementation of the program initiatives.
• Reacted to requests from the state and MCOs to align with federal and state Medicaid requirements.
• Provided agency leadership with program updates to ensure that desired funder outcomes were being achieved.
• Facilitated communication between clients, families, and service providers.
• Managed case documentation and ensured compliance with regulatory standards.
• Trained and mentored newer case managers on best practices and procedures.
• Analyzed case data to identify trends and recommend process improvements.

Responsible for coordinating and guiding Children's Mental Health Waiver and Habilitation clients to meet performance measures and positive client outcomes.

• Completed assessments and Person-Centered Services plans.
• Acted as the point person for the client's interdisciplinary team and natural supports.
• Completed comprehensive documentation and reporting to the Managed Care Organizations, HHS, providers, and met or exceeded agency standards.
• Facilitated communication between clients and service providers effectively.
• Conducted regular follow-ups to ensure adherence to treatment goals.
• Educated clients on available services and resources for better outcomes.
• Documented case notes accurately in compliance with regulatory guidelines.
• Monitored client progress through regular follow-up contacts.
• Maintained accurate case records and documentation according to agency guidelines.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Developed trusting relationships with social services, health care providers and governmental agencies.