Susan Brown
Deer Park,TX
Summary
Organized professional who has demonstrated the ability to manage office operations, coordinate front desk activities, and maintain records. Committed to providing excellent customer service. Skilled administrative team member with in-depth understanding of compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Marjan Yousefi, MD Clinical & Cosmetic Dermatology
Arlington, Virginia
02.2024 - 05.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Updated patient records, medical histories, and contact information for traceability
- Scanned and documented new patient information in electronic health records for registration purposes
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Scanned documents into the electronic health record system securely
- Verified insurance benefits prior to treatment for accurate billing process
- Scheduled patients for exams and screenings
Patient Care Coordinator
Phoenix Physical Therapy
Montgomery, Alabama
10.2021 - 12.2023
- Multi-tasking and organizational skills helped me strive daily, also helped me reach my quarterly incentive four different times
- Checking in patients, verifying the demographics/ insurance we had on file were still up to date and letting the medical assistants know they have arrived
- Checking out patients and scheduling any follow up visits, if needed
- Inputting new patient demographics/signed paperwork into the EMR system
- Answering all the phone calls to clinic, taking messages and passing them to the correct provider
- Verifying patient insurance, obtaining authorization and referrals, if needed
- Keeping up with the office supply list and ordering supplies when needed
- Collecting deductible/co-insurance payments
Patient Coordinator
Ireland Clinic of Chiropractic
Anchorage, Alaska
09.2020 - 05.2021
- Welcomed patients into the clinic, while verifying their information we have on file
- Assisted patients with scheduling appointments, verifying insurance coverage and completing paperwork
- Answered telephones and directed calls and voicemails to appropriate staff
Front Desk
Simon and Seaforts
Anchorage, Alaska
05.2019 - 09.2020
- Greeting guest as they entered the establishment, while taking them to their table
- Answering phone calls, which consisted of making reservations and togo orders
- Gathering togo orders / processing payments
Server
Jimmy Changas
Pasadena, Texas
03.2016 - 11.2017
- Multi- tasking was the key to this job
- I took care of all the guest needs - while taking care of multiple parties at once
- Taking orders, delivering drinks and food, and anything else they needed to ensure they left happy and would return again
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL OR EQUIVALENT -
Deer Park High School
Skills
- Guest relations
- Multi-tasking
- Clerical support
- Organizational
- Attention to detail
- Appointment management
- Front desk operations
- Patient Registration
- Electronic Medical Records
- Adaptability and Flexibility
Timeline
Medical Receptionist
Marjan Yousefi, MD Clinical & Cosmetic Dermatology
02.2024 - 05.2024
Patient Care Coordinator
Phoenix Physical Therapy
10.2021 - 12.2023
Patient Coordinator
Ireland Clinic of Chiropractic
09.2020 - 05.2021
Front Desk
Simon and Seaforts
05.2019 - 09.2020
Server
Jimmy Changas
03.2016 - 11.2017
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL OR EQUIVALENT -
Deer Park High School
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