Susan Brown

• Prioritized and organized tasks to efficiently accomplish service goals.
• Inspected finished products for quality and adherence to customer specifications.
• Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders, and reports.
• Maintained inventory of job materials.
• Performed visual and mechanical quality verifications to meet customer specifications.
• Used hand tools and power tools to complete assembly tasks effectively and efficiently.
• Monitored processes, reporting abnormalities to management team.
• Assembled parts and subassemblies following blueprints and assembly instructions.

Assist in training new employees on proper safety procedures while operating machinery.

• Processed returns and exchanges of merchandise in accordance with store policies.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Helped with purchases and signed customers up for rewards program.
• Answered customer questions and provided store information.
• Welcomed customers, offering assistance to help find store items.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.

• Reconciled registers to prepare daily bank deposits.
• Implemented quality control measures to uphold company standards.
• Coordinated with other departments such as accounting and finance when needed.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Increased likelihood of repeat business by building friendly relationships with customers.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Analyzed sales data to identify opportunities for improvement in store performance.
• Performed regular reconciliation of cash drawers to ensure accuracy of funds.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Tracked company inventories, moved excess stock, and arranged products to improve sales.
• Proposed or approved modifications to project plans.
• Monitored inventory levels to ensure adequate supplies were available for daily operations.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Ensured compliance with all company policies, procedures and regulations regarding cash management.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Maintained accurate records of daily transactions, including deposits and withdrawals.
• Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
• Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Recognized by management for providing exceptional customer service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Worked closely with front-end staff to assist customers.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Built and maintained productive relationships with employees.