Susan Brown
Jasper
Summary
With a proven track record at Cordova Water & Gas Board, I excel in office management and customer service, enhancing operational efficiency and customer satisfaction. Skilled in financial management and organizational strategies, I've significantly optimized budgeting processes and improved team productivity.
Overview
33
33
years of professional experience
Work History
Office Manager
Cordova Water & Gas Board
04.2010 - Current
- Monitored expenditures for better financial control.
- Optimized office budget
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Established streamlined procedures for document management for enhanced accessibility.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Secretary
Downs & Company, CPA
02.2006 - 04.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Dental Assistant
Dental Arts
06.1992 - 02.2006
- Operated sterilization equipment to maintain hygiene and compliance standards.
- Prepared examination rooms by setting up instruments and materials.
- Utilized intraoral cameras to document patient conditions for treatment planning.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
Education
No Degree -
Bevill State Community College
Sumiton, ALDental Assisting - Dental Assisting
UAB School of Dentistry
Birmingham, AL05-1992
High School Diploma -
Cordova High School
Cordova, AL05-1989
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Financial reporting
- Financial tracking
- Expense reporting
- Financial accounting
- Computer skills
- MS office
- Financial management
Timeline
Office Manager
Cordova Water & Gas Board
04.2010 - Current
Secretary
Downs & Company, CPA
02.2006 - 04.2010
Dental Assistant
Dental Arts
06.1992 - 02.2006
No Degree -
Bevill State Community College
Dental Assisting - Dental Assisting
UAB School of Dentistry
High School Diploma -
Cordova High School
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