Susan Brown
Reno
Summary
Accomplished Medical Sales Consultant with a solid background at Henry Schein, adept in client relationship management and strategic account planning. Regularly exceeded sales goals by applying strong negotiation techniques and delivering compelling product presentations. Dedicated to enhancing customer satisfaction and establishing enduring partnerships in healthcare.
Overview
32
32
years of professional experience
Work History
Medical Sales Consultant
Henry Schein
10.2006 - 09.2024
- Delivered exceptional customer service by addressing concerns promptly and providing comprehensive support throughout the sales process.
- Contributed to the development of departmental budgets, helping optimize resource allocation for maximum return on investment.
- Conducted product demonstrations to showcase benefits, leading to increased customer interest and higher sales conversions.
- Participated in trade shows and conferences as a representative of the company, expanding professional networks and generating leads for potential sales opportunities.
- Provided regular feedback to management on market insights, contributing to the continuous improvement of company offerings.
- Exceeded quarterly sales targets consistently by staying informed about industry trends and adjusting sales strategies accordingly.
- Monitored competitor activities closely and adjusted strategies accordingly to protect market share and stay ahead of emerging trends.
- Managed key accounts with a focus on maintaining long-term relationships and maximizing upselling opportunities.
- Mentored junior Medical Sales Consultants by sharing best practices, fostering a collaborative work environment that encouraged ongoing professional growth.
- Increased sales revenue by establishing strong relationships with healthcare professionals and promoting medical products effectively.
- Collaborated with cross-functional teams to ensure seamless onboarding of new clients, enhancing customer satisfaction and retention rates.
- Implemented effective time-management strategies, maintaining a high level of productivity while balancing multiple client accounts and priorities.
- Strengthened relationships with existing clients by conducting regular follow-ups and providing personalized support, ensuring their ongoing needs were met effectively.
- Negotiated pricing arrangements with clients successfully, ensuring mutually beneficial outcomes while meeting company revenue goals.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Prepared and delivered product presentations and answered questions about Product or Service to increase sales.
- Generated revenue by liaising between doctors and companies to sell products.
- Documented client interactions, sales and pitches delivered in CRM system.
- Used consultative sales approach to understand and meet customer needs.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Used Software to maintain company database with essential account and sales information.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Educated new sales staff on store policies and customer support operations.
- Proactively managed client correspondence and recorded tracking and communications.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Wholesale Mortgage Consultant
MLSG
09.1998 - 09.2006
- Provided exceptional customer service throughout the entire mortgage process, resulting in repeat business and client referrals.
- Organized informational seminars on mortgages for both prospective buyers as well as real estate professionals which resulted in higher referral rates.
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
- Managed a diverse portfolio of mortgage products, offering tailored solutions for various financial situations.
- Maintained compliance with industry regulations and company policies while processing loan applications.
- Coordinated with other departments, such as processing and closing teams, to streamline workflow and increase overall efficiency.
- Negotiated favorable loan terms on behalf of clients, securing advantageous deals that aligned with their financial goals.
- Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
- Assisted clients in improving credit scores, enabling access to better loan options and interest rates.
- Continuously updated knowledge of market trends and lending guidelines, staying ahead in the competitive mortgage industry.
- Analyzed complex financial data to determine appropriate loan options for clients based on their unique circumstances.
- Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
- Conducted thorough research to identify potential risks or issues related to approving loans, mitigating losses for the organization.
- Mentored junior mortgage consultants, sharing expertise in loan products and customer service best practices to foster a strong team environment.
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
- Mediated communication between borrowers, lenders, underwriters, and other stakeholders involved in the mortgage process to ensure timely completion of transactions.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Worked with underwriters to fix application problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
Branch Supervisor
Nevada State Bank
12.1996 - 09.1998
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
- Set schedule for tellers and customer service representatives.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Enhanced operational efficiency through regular review of workflows, making adjustments as needed based on performance metrics.
- Maintained open lines of communication between branch employees by encouraging constructive feedback loops.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Optimized staffing schedules to maximize productivity during peak hours while minimizing labor costs during slower periods.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Established partnerships with local businesses to create mutually beneficial relationships that resulted in increased referrals.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Underwriting Assistant
Norwest Mortgage
11.1992 - 12.1996
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for underwriting assistants.
- Contributed to loss ratio improvement by assisting underwriters in identifying potential fraud risks during application review.
- Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
- Continuously sought opportunities to improve personal performance, incorporating feedback from supervisors and peers into daily work processes.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Served as a liaison between underwriters and other departments, ensuring smooth workflow and timely completion of tasks related to policy processing.
- Reduced errors in application documentation, meticulously reviewing and updating records as needed.
- Developed and maintained strong relationships with agents and brokers, ensuring smooth communication and transaction processes.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Required With Extra Math And English
Reed High School
Sparks, NV06.1986
Skills
- Goal oriented
- Territory management
- Building client relationships
- Sales presentations
- Medical terminology
- Client relationship management
- Public speaking
- Product presentation
- Strategic account planning
- Customer acquisition
- Sales tracking
- Client education
- Developing business plans
- Market research
- Negotiation
- Account management
- Cold calling
- Relationship selling
- Quote preparation
- Strategic selling
- Contract negotiation
- Territory development
- Product demonstrations
- Software expert
- CRM software management
- Servicing accounts
- Strategic account sales
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Customer communication
- Decision-making
- Task prioritization
- Self motivation
- Product knowledge
- Product and service knowledge
- Goal setting
- Relationship management
- Problem-solving aptitude
- Pricing strategy
- Customer account management
- Pipeline development
Accomplishments
Recipient of several "Passport Program" trips that were part of an annual competition of sales in numerous categories.
Timeline
Medical Sales Consultant
Henry Schein
10.2006 - 09.2024
Wholesale Mortgage Consultant
MLSG
09.1998 - 09.2006
Branch Supervisor
Nevada State Bank
12.1996 - 09.1998
Underwriting Assistant
Norwest Mortgage
11.1992 - 12.1996
Required With Extra Math And English
Reed High School
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