Susan Bruce
Elyria,OH
Summary
Dynamic Food Service Manager with a proven track record at Aramark, excelling in employee training and inventory management. Enhanced customer satisfaction through effective conflict resolution and streamlined operations. Skilled in food preparation and maintaining compliance with health inspections, fostering a positive team environment while ensuring high-quality service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Good Service Manager
Aramark
09.2021 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Cook/School Age Teacher
KinderCare Learning Centers
10.2020 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Food Service Manager
Aramark
08.2015 - 03.2019
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
School Age Teacher
Horizon Education Centers
09.2011 - 11.2014
- Incorporated real-world examples into lessons, enhancing relevance and promoting student engagement in the learning process.
- Enhanced classroom management skills for maintaining a positive and productive learning environment.
- Fostered a culture of respect and inclusivity by modeling appropriate behavior expectations and addressing instances of misconduct promptly and effectively.
- Assessed student progress using various evaluation tools, providing constructive feedback for continued growth and development.
Electronics Associate
Walmart
07.2008 - 02.2011
- Contributed to cost-saving initiatives by identifying opportunities for material substitution without compromising quality or performance.
- Streamlined production processes for increased efficiency by implementing Lean Manufacturing principles.
- Reduced assembly time with optimized workflow and proper use of tools and equipment.
- Performed root cause analysis on failed components, identifying areas of improvement within the manufacturing process.
Education
High School Diploma -
Admiral King High School
Lorain, OH06.2008
Skills
- Employee training
- Inventory management
- Customer service
- Team building
- Conflict resolution
- Time management
- Work area organization
- Staff leadership
- Cross-training staff
- Food preparation
- Allergy awareness
- Production records
- Ordering supplies
- Health inspections
Certification
Servsafe
Alice Training
Heimlich Maneuver Training
Timeline
Good Service Manager
Aramark
09.2021 - Current
Cook/School Age Teacher
KinderCare Learning Centers
10.2020 - 03.2021
Food Service Manager
Aramark
08.2015 - 03.2019
School Age Teacher
Horizon Education Centers
09.2011 - 11.2014
Electronics Associate
Walmart
07.2008 - 02.2011
Servsafe
Alice Training
Heimlich Maneuver Training
High School Diploma -
Admiral King High School
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