Susan Brummet

• Provides technical assistance to the public at the front desk and over the telephone; evaluates and processes disturbance calls, complaints, and requests for police services; gathers information, records complaints, and prepares routine crime reports; directs callers to other departmental personnel or other agencies as appropriate
• Verifies and signs citation corrections; collects and processes fees; registers sex, narcotic, and arson offenders or registrants
• Assists with field investigations of crime scenes; protects crime scenes from contamination; takes photographs, obtains latent fingerprints, obtains blood samples, and collects other related property and evidence; interviews witnesses, victims, and suspects, with assistance from sworn personnel; examines and processes evidence on scene and at the Police Department
• Conducts or assists with field investigations of traffic collisions, including injury and non-injury accidents and hit-and-run incidents; conducts interviews of accident principals and witnesses; performs traffic control by directing and re-routing traffic due to traffic accidents, signal outages, and special events; administers preferred parking program
• Assists with investigations for cases involving fraud, domestic violence, embezzlement, and other crimes; identifies, locates, and interviews complainants and witnesses to obtain case information and leads; contacts private attorneys, the District Attorney's office, banking officials, victims, witnesses, and suspects to obtain information
• Develops and implements community relations, public education, and crime prevention programs for neighborhoods, schools, businesses, and civic organizations; prepares and presents public presentations and written informational materials; assists with department tours, exhibits, and special events; serves as a liaison between the Police Department and other city departments, public agencies, and the local community
• Patrols areas of the City to enforce parking regulations and issue citations; reports and resolves observed traffic hazards; initiates impound action on vehicles in violation of codes; provides assistance to stranded motorists
• Provides court liaison services; files cases with the District Attorney's office for processing; obtains arrest warrants and delivers subpoenas; tracks cases at the District Attorney's office; notifies police officers of scheduled court appearances
• Receives, searches, fingerprints, books, photographs, supervises, and completes record checks of incoming prisoners; maintains physical control of prisoners using minimal restraint techniques; performs security, safety, and heath checks of prisoners in holding facilities; releases prisoners by issuing citations, receiving bail or transporting them to the County jail
• Researches information for citizens and employees, and to assist with the completion of investigations and reports; investigates complaints and issues citations for violations of laws, codes, and ordinances

• Collects and reviews crime reports and statistics to identify emerging crime patterns and trends

• Analyzes crime data to identify temporal and spatial patterns and trends to help identify suspects and predict criminal activity
• Prepares and processes a variety of reports, forms, citations, applications, and permits; types, compiles, and tabulates basic statistical and financial data; tracks status of cases and warrants; maintains related files and records
• Testifies and presents evidence in court proceedings and depositions as necessary

Under general supervision, plans, assigns, supervises, and reviews the work of a civilian unit.

•Monitors staff workload; prepares and monitors work schedules to provide for adequate coverage on shifts; approves leave requests and overtime schedule
•Trains, motivates, and evaluates assigned personnel; conducts formal performance evaluations of subordinate staff; works with employees to correct deficiencies and recommends disciplinary action as necessary; oversees formal training programs
•Performs the most complex, difficult, or sensitive duties of the work unit; provides oversight and guidance to subordinate staff on day-to-day responsibilities
•Analyzes problems pertaining to the work unit; makes recommendations for improvement to management
•Interprets and enforces departmental policies and protocols related to the area of assignment; refers more complex matters to management for evaluation and further action
•Participates in the development and implementation of goals, objectives, policies, and procedures
•Investigates inquiries and complaints from the public; resolves issues or recommends corrective action
•Prepares administrative reports and statistics of unit activities; maintains a variety of files and records

• Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond
• Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid
• Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority
• Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data
• Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel
• Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency
• Updates and maintains electronic records and logs of data pertaining to calls and activities
• Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity
• Trains communications employees in work methods, procedures, and techniques; provides guidance and technical assistance to staff

• Processes, maintains, and updates a variety of departmental files, records, and databases on warrants, citations, arrests, criminal cases, investigations, employee training records, employee performance evaluations, and related police data; operates electronic records management system, California Law Enforcement Telecommunication System (CLETS) and National Crime Information Center (NCIC) law enforcement network systems, and/or standard business software to enter and retrieve crime data
• Electronically scans, indexes, and files accident, crime, and arrest reports, warrants, citations, and other police data; organizes records in alphabetical, numerical, chronological, or subject matter classification
• Researches, retrieves, compiles, and copies information from police records to assist police field personnel with ongoing investigations and operations; prepares records for court packages; performs background checks; processes requests for police reports, citations, and other information from the public and other law enforcement personnel
• Compiles, tabulates, and verifies information and statistical data pertaining to arrests, cases, and other departmental operations; prepares related statistical and summary reports for use by police personnel and the court system
• Completes, collects, organizes, and distributes forms, informational materials, and other paperwork for departmental staff, courts, and law enforcement agencies; checks forms, records, reports, and files for accuracy, completeness and conformance to departmental policies and procedures
• Types, completes, and distributes a variety of letters, memoranda, notifications, and general correspondence
• Assists the public and other law enforcement agencies at the counter and over the telephone; responds to questions, complaints, and requests; provides information regarding departmental procedures and regulations involving police records, criminal violations, and impounded vehicles; directs callers to appropriate parties as necessary
• Sorts and distributes departmental mail; processes invoices for payment; assists with departmental payroll records
• Provides a variety of administrative support to departmental personnel; arranges meetings, coordinates travel arrangements, and takes phone messages

• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Input high volume of monthly invoices with consistent accuracy.
• Balanced reports to submit for approval and verification.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Reported financial data and updated financial records in ledgers and journals.
• Monitored status of accounts receivable and payable to facilitate prompt processing.