SUSAN BRUNJES

Work History

INCOMM

Atlanta, GA

06.2010 - Current

Back Office Data Administration
Manage Team of 10
Strong focus on cross training and resource development
Current Operations SME for scope and implementation of Finance/Accounting Systems Transformation
Testing and implementation of new Pricing and Billing Engine
Testing and implementation of new Data Cloud to feed new Pricing and Billing Engine
Effectively manage tasks to support AR, AP, GL and Reporting
Enterprise Master Data Management
Pricing Enrichment
Contract Review and Translation to support setup of new financial structures and/or new products
Engagement with business teams to support new product development
Creatively resolve questions or issues in a timely manner by working with internal teams such as Sales, Account Management, IT and Business Intelligence
Develop and maintain relationships with both internal and external customers to facilitate strong and effective communications for proactive process development
Drive profitability by ensuring issues that affect billing, payables, reporting and accounting integrity are addressed and eliminated in a timely manner
Performed testing and implementation of Oracle R12 (2012)
Performed testing and implementation of Advanced Pricing and Channel Revenue Management (ChRM)

INCOMM/PRE SOLUTIONS

Norcross, GA

01.2001 - 06.2010

Manage and train staff of 6
Provide timely, relevant, and accurate analysis of monthly results to facilitate process and system improvements, maintain invoicing integrity to exceed financial and performance metrics
Successfully manage $15 million in billing and ACH for US and Puerto Rico offices, with various cycles, to ensure all clients meet contractual obligations and customer objectives
Effectively communicate high level reporting and promotional management
Volume discounts – review contracts to ensure rating accuracy
Trailing credits – create business cases with sales and technology teams to ensure accuracy and timeliness

Citizens Communications

Roswell, GA

01.1996 - 01.2001

Managed staff of 3
Increased customer sales from $240k base to $350k base by working with customers to introduce the service throughout their organization
Identified and resolved issues with customer base by successfully working with the Business Development and IT Teams to ensure expansion of services to meet customer needs
Scheduled and monitored IR, press release and disaster recovery conference calls with international companies
Assisted team with reporting and problem resolution
Responsible for $50 million in monthly billing and receivables across US
Month-end closing duties including bank reconciliation and journal entries
Designed and implemented new billing and customer management database with an Oracle back end and Custom UI

SUSAN BRUNJES

Price changes – provide supporting documentation to Sales and Account Management
Work with IT to schedule updates and review testing of system enhancements
Creatively resolve billing and ACH issues in a timely fashion by working with customers and banks to determine root cause concerns
Involvement in Soft Collections on national and high-profile accounts to reduce exposure
Develop and maintain accounting relationships with both internal and external customers to facilitate strong and effective communications for process improvements and automation
Performed testing and implementation of Oracle 11i including the following modules:
AR
AP
GL
Accurately prepare month-end AR closing, audit scheduling and journal entries for US and Puerto Rico offices including financial analysis as needed
Achieve continuous improvement of Billing and AR through support audits and consistent reviews of billing procedures