Susan Bryan
Middletown,PA
Summary
Adept at leading teams and enhancing operational efficiency, I significantly improved kitchen productivity and customer satisfaction at the PA Department of Corrections. Expert in food safety compliance and staff and inmate supervision, my proactive approach to inventory management and staff training boosted employee retention and service quality. My tenure at Marriott showcased my ability to elevate guest experiences through meticulous coordination and exceptional service.
Overview
2020
2020
years of professional experience
Work History
Corrections Food Service Supervisor
PA Department of Corrections
- Monitored food safety protocols to ensure compliance with HACCP standards.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Banquet Bartender
Marriott
02.2005 - 02.2020
- Coordinated effectively with banquet staff leading to flawless event execution and repeat clientele.
- Ensured compliance with state regulations governing alcohol service.
- Demonstrated precision in selecting glassware, enhancing overall guest satisfaction.
- Set and reset tables to s
- upport serving staff.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
- Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
- Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.
- Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
- Maintained safety standards by following proper sanitation procedures for glassware, utensils, and work surfaces.
- Poured and prepared mixed drinks for over Number customers daily.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Closed out cash register and prepared cashier report at close of business.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Developed rapport with guests through personalized service that met individual preferences while adhering to company guidelines.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
Education
Law Enforcement
HACC
Harrisburg, PAHigh School Diploma - Business
Lower Dauphin
Hummelstown, PA06.2004
Skills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Ordering supplies
- Food safety compliance
- Inventory management
- Food presentation
Food storage
Timeline
Banquet Bartender
Marriott
02.2005 - 02.2020
Corrections Food Service Supervisor
PA Department of Corrections
Law Enforcement
HACC
High School Diploma - Business
Lower Dauphin
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