Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Buesching

Novi,MI

Summary

Highly-motivated office manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

21
21
years of professional experience

Work History

Content Writer

Self-employeed
01.2018 - Current
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Completed thorough research into assigned topics.
  • Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
  • Created content for websites and online publications.
  • Edited and proofread drafts of articles and other documents.
  • Researched and wrote news stories, articles and reviews for online publications.

Dental Office Manager

Patrick W. Houlihan, D.D.S.
03.2003 - 09.2020
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information, and treatment consultation documentation.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protection.
  • Supervised and led team of dental hygienists and support staff of seven.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.

Education

Master of Arts - Counseling/Psychology

Central Michigan University
Michigan
12.2014

Bachelor of Arts - Elementary Teaching Certification

Madonna University
Livonia, MI
01.1995

Bachelor of Arts - Health Administration

University of Michigan - Dearborn
Dearborn, MI
12.1986

Skills

  • Service Quality
  • Online Systems
  • Payroll
  • Accounts Payable/Receivable
  • Purchasing
  • Inventory management
  • Regulatory requirements
  • Policies and procedures
  • Employee training
  • Business planning

Timeline

Content Writer

Self-employeed
01.2018 - Current

Dental Office Manager

Patrick W. Houlihan, D.D.S.
03.2003 - 09.2020

Master of Arts - Counseling/Psychology

Central Michigan University

Bachelor of Arts - Elementary Teaching Certification

Madonna University

Bachelor of Arts - Health Administration

University of Michigan - Dearborn
Susan Buesching