Susan Bunch
Dunkirk,IN
Summary
My name is Susan Bunch, I am a CDA,EFDA,AGS and a Patient Access Representative for Indiana University Health Jay . I would be an asset to any company looking for a proficient professional with great organizational skills and problem solving abilities.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Diligent [Desired Position] with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Indiana University Health
05.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Expanded Functions Dental Assistant/Front Office A
Dr. Tom Banta
10.2016 - 05.2021
- My duties of an assistant is to greet and seat patients, clean rooms and sterilization of instruments. I am also trained in placing restorative materials into teeth prepped by the Dentist. I am a Certified Assistant through the Dental Assisting National Board. I am Ceres restorative train, radiology certification through the state of Indiana. I have worked with Invisalign and helped with implant placement and oral surgery. As an expanded assistant, I have been OHSA coordinator, supply ordering and any lab duties that needed fulfilled. I have been cross-trained with all of the duties of the front office, from making appointments, insurance and filing and anything that needed done in the front office setting. I have been in the dental field for 31 years. I have used Dentrix, Eaglesoft, Practice Works and Mogo software along with Shick and Dexis digital radiology software. I am knowledgeable with Microsoft office applications as well.
- Authorized to work in the US for any employer
Education
Associate's degree - General Studies
Ivy Tech Community College
Muncie, IN05.2015
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Chairside Assisting
- Dental Assisting
- Dental Receptionist
- Dentrix
- Eaglesoft
- Infection Control Training
- Laboratory Experience
- Medical Imaging
- Microsoft Office
- HIPAA
- Medical Scheduling
- Anatomy Knowledge
- Insurance Verification
- Medical Billing
- Vital Signs
- Medical Terminology
- Front Desk
- Data Entry
- Medical Records
- Office Administration
- Phone Etiquette
- Medical Coding
- Computer Skills
- English
- Retail Sales
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Accomplishments
- Collaborated with team of Operations Innovations in learning about AI and other computer applications.
- Brand Ambassador for Indiana University Health.
Certification
- Certified Dental Assistant
- CPR Certification
Timeline
Patient Access Representative
Indiana University Health
05.2021 - Current
Expanded Functions Dental Assistant/Front Office A
Dr. Tom Banta
10.2016 - 05.2021
Associate's degree - General Studies
Ivy Tech Community College
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Similar Profiles
Madisyn EdwardsMadisyn Edwards
Clinical Research Coordinator at Indiana University HealthClinical Research Coordinator at Indiana University Health
Lisa DavisLisa Davis
Ambulaory Nurse Navigator at Indiana University HealthAmbulaory Nurse Navigator at Indiana University Health
Tricia BrockTricia Brock
Mammography Technologist at Indiana University HealthMammography Technologist at Indiana University Health
David BoyerDavid Boyer
Mold Shop Manager at Ardagh GroupMold Shop Manager at Ardagh Group
Emily JessupEmily Jessup
Style Consultant at TargetStyle Consultant at Target