Susan Burdette
Saint Albans,WV
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
30
30
years of professional experience
Work History
Non-Alcoholic drinks Manager
Thundering Beverage
Huntington, WV
06.2024 - Current
- Managed daily operations to ensure efficient beverage production processes.
- Oversaw inventory management to maintain optimal stock levels for production needs.
- Collaborated with vendors to source high-quality ingredients for beverage manufacturing.
- Conducted regular team meetings to communicate goals and address operational challenges.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategic plans to achieve company objectives.
Sales Supervisor
CCBCC
St. Albans, WV
09.2011 - 06.2024
- Trained team members on effective sales techniques and customer engagement strategies.
- Coordinated promotional activities to enhance brand visibility and drive sales.
- Assisted customers with product inquiries and resolved issues promptly.
- Monitored sales performance and provided feedback to improve team results.
- Scheduled staff shifts to optimize coverage during peak sales periods.
- Conducted regular team meetings to discuss goals and share best practices.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Maintained relationships with customers through regular follow-up calls and emails.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Department Manager
Walmart
South Charleston, West Virginia
06.1995 - 07.2011
- Managed daily operations to ensure efficient store functionality.
- Coordinated inventory management to optimize stock levels.
- Implemented merchandising strategies to enhance product visibility.
- Resolved customer inquiries to improve satisfaction and loyalty.
- Conducted regular audits to ensure compliance with safety standards.
- Collaborated with team members to achieve departmental goals.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Monitored daily sales figures to track trends in customer buying behavior.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Resolved customer complaints and issues promptly and professionally.
Education
High School Diploma -
South Charleston High School
South Charleston, WV05-1989
Skills
- Inventory management
- Vendor negotiation
- Strategic planning
- Customer service
- Compliance enforcement
- Sales strategy development
- Relationship management
- Problem solving
- Operational efficiency
- Partnership development
- Business planning
- Brand management
Timeline
Non-Alcoholic drinks Manager
Thundering Beverage
06.2024 - Current
Sales Supervisor
CCBCC
09.2011 - 06.2024
Department Manager
Walmart
06.1995 - 07.2011
High School Diploma -
South Charleston High School
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