Susan Byerley
Maryville,TN
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Blount Specialty Pharmacy and University Specialty Pharmacy, excelling in medication dispensing and insurance billing. Demonstrated expertise in HIPAA regulations and pharmacy law compliance, coupled with exceptional problem-solving abilities. Enhanced patient care and streamlined insurance processes, significantly improving customer satisfaction and operational efficiency. Responsible for submitting required documentation to obtain authorizations for specialty medications.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Cencora/University Specialty Pharmacy
2018.04 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Certified Pharmacy
Blount Specialty Pharmacy
2013.06 - 2018.03
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Certified Pharmacy Technician
Blount Discount Pharmacy
1991.08 - 2013.06
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
Education
None - General Studies
Pellissippi State Community College
Knoxville, TNSkills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Insurance Verification
- Pharmacy Law Compliance
- New Hire Onboarding
- Medicare and Medicaid process
- Certified Pharmacy Technician (CPhT)
- Completing Prior Authorizations for Specialty Medications With a Focus on Oncology
Certification
Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Cencora/University Specialty Pharmacy
2018.04 - Current
Certified Pharmacy
Blount Specialty Pharmacy
2013.06 - 2018.03
Certified Pharmacy Technician
Blount Discount Pharmacy
1991.08 - 2013.06
None - General Studies
Pellissippi State Community College
Certified Pharmacy Technician
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