Susan Campbell
Atlantic Mine,MI
Summary
Dynamic food service professional with a strong work ethic and exceptional multitasking abilities, honed at U.P. Health Systems Portage. Proven track record in enhancing customer satisfaction and maintaining high sanitation standards. Adept at training staff and managing inventory, ensuring efficient operations in fast-paced environments. Committed to delivering quality service and fostering positive relationships.
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Food Service Worker
U.P. Health Systems Portage
03.1998 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Streamlined checkout process, reducing wait times for customers.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Houghton High School
Houghton, MISkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Attention to detail
- Positive attitude and energy
- Team oriented
- Productivity and efficiency
- Cash register operation
- Food preparation
- Food and safety standards
- Order taking accuracy
- Basic mathematics
- Quality control
- Heavy lifting capacity
- Food storage practices
- Professional appearance maintenance
- Covid-19 safety protocols
- Cross-functional teamwork
- Sanitation standards compliance
- Staff training and development
- Food storage
- Patient relations
- Patient care
- ServSafe certification
- Hot table management
- Friendly
- Reliability and punctuality
- Verbal and written communication
- Food safety
- Equipment operation
- Supply stocking
- Conflict resolution
- Basic math
- Food rotation
- Supply ordering
- Portion control
- Temperature control
- Special dietary needs
- Food serving
- Food labeling
- Knife use
- Work station sanitation
- Food allergy awareness
- Work station setup
- Proper food temperatures
- Food tray assembly
- Time management proficiency
- Safe food handling
- Friendly and outgoing
Certification
Serve safe food handler certification
Timeline
Food Service Worker
U.P. Health Systems Portage
03.1998 - Current
Houghton High School
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