Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Canales

Denton

Summary

Dynamic Customer Service Representative with a proven track record at Vertilux, excelling in problem resolution and relationship building. Leveraged critical thinking to enhance customer satisfaction and loyalty, while streamlining processes for improved efficiency. Proficient in Microsoft Excel, I consistently delivered personalized solutions that fostered positive client experiences.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Vertilux
11.2013 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Data Entry

PSI
12.2011 - 03.2013
  • Automated manual processes, significantly reducing time spent on data entry tasks.
  • Performed data entry, electronic data collection and tracing to support Type research.
  • Boosted organizational efficiency with meticulous record keeping and accurate data entry.
  • Completed data entry to record call notes, suggestions and questions.
  • Provided general administrative support including data entry, document preparation, and mail distribution.
  • Streamlined data entry process for improved efficiency and reduced errors.
  • Enhanced office efficiency by performing accurate data entry and document processing tasks.
  • Performed general clerical tasks such as filing, faxing and data entry.
  • Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
  • Ensured accurate record-keeping with meticulous data entry and organization of account information.

Administrative Officer

Woodmark
05.1995 - 11.2005
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Education

Diploma -

Richardson High School
Richardson, TX
05.1988

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Documentation
  • Administrative support
  • Prioritization
  • Clerical support
  • Spreadsheets
  • Report creation
  • Report preparation
  • Report generation

Timeline

Customer Service Representative

Vertilux
11.2013 - 05.2017

Data Entry

PSI
12.2011 - 03.2013

Administrative Officer

Woodmark
05.1995 - 11.2005

Diploma -

Richardson High School

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Susan Canales