Susan Canner
Lebanon,IN
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Pilot Travel Centers. Expert in strategic planning and staff development, blending complex problem-solving with effective communication to achieve goals. Skilled in reducing labor costs and improving service quality, demonstrating a commitment to excellence and continuous improvement.
Overview
18
18
years of professional experience
Work History
Manager
Pilot Travel Centers
02.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Provided training and mentorship to new hires, fostering strong teamwork within the deli department.
- Streamlined ordering processes for greater efficiency, leading to improved stock availability and reduced out-of-stock instances.
- Supported smooth store operations by promptly stocking shelves during peak hours.
- Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal.
CNA
Zionsville Meadows
06.2012 - 11.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Equipment Operator
Gander Mountain Company
02.2007 - 08.2011
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
Education
GED -
Western Boone Jr-Sr High School
Thorntown, INSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Decision-making support
- Employee Relations
- Customer Relations
- Calendar Management
- Meeting Scheduling
- Supply Restocking
- Staff Training and Development
- Staff Management
- Team motivation
- Strategic Planning
- Employee Performance Evaluations
- Recruiting and interviewing
- Employee Scheduling
- Policy Enforcement
- Customer Service
- Fast Learner
- Critical Thinking
- Employee Communications
- Spreadsheet Management
- Writing reports
- Scheduling
Timeline
Manager
Pilot Travel Centers
02.2017 - Current
CNA
Zionsville Meadows
06.2012 - 11.2015
Equipment Operator
Gander Mountain Company
02.2007 - 08.2011
GED -
Western Boone Jr-Sr High School