Susan Carmon
Trion,GA
Summary
Dynamic Employment Specialist with a proven track record at the Dept Of Family & Children Services, excelling in client assessment and resource referral. Adept at maintaining data accuracy while delivering exceptional customer service. Skilled in collaborating with community organizations to enhance client outcomes and drive program success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Employment Specialist
Dept Of Family & Children Services
Rome, Ga
07.2025 - Current
- Conducted initial assessments to determine client skills and employment goals.
- Maintained accurate records of client interactions and progress in the database system.
- Responded quickly and professionally to inquiries from customers via phone or email.
- Provided referrals to appropriate providers in order to get the client's orientation started.
- Prepared case notes summarizing customer service activities for management review.
- Participated in ongoing training sessions related to employment services delivery.
- Monitored customer progress towards meeting established goals through regular follow-up contact.
Economic Support Specialist 2
Dept Of Family & Children Services
Rome, GA
07.2021 - 07.2025
- Assessed client needs thru detailed interview questions to determine their eligibility for services
- Educated clients on available programs and eligibility requirements clearly.
- Resolved client inquiries regarding benefits, eligibility, and application status promptly.
- Participated in training sessions to stay updated on policy changes and best practices.
- Connected clients with best-fit resources and services to meet unique needs.
- Collaborated with community organizations to support client resources and referrals.
- Maintained accurate case records and documentation in agency systems.
- Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
- Assisted clients with the completion of forms related to their cases.
- Conducted interviews with applicants to obtain necessary documentation and verify income levels.
- Provided information on changes in federal or state legislation that could affect their benefits.
- Participated in staff training sessions on new policies and procedures.
- Maintained accurate records of all interactions with clients in a timely manner.
- Completed mandatory training in a timely manner.
Product Manager
Menlo Lucky's Supermarker
Menlo, Georgia
04.2004 - 07.2021
- Oversaw inventory management to maintain optimal stock levels for products by completing orders for the deliveries.
- Identified product gaps and generated innovative ideas to expand inventory, improve customer experience and drive growth in the dept.
- Keeping up with price changes and keeping them updated in the system.
- Upkeeping the cleanliness of the produce cooler and cases.
- Keeping stock rotated by date in the cooler to maintain freshness.
- Unloading trucks and keeping the cases in the store full, fresh, and rotated.
- Cleaning and dusting cases.
- Assisting customers with any needs or special orders.
- Always being available to help in any department needed.
Education
High School Diploma -
Trion High School
Trion, GA05-1993
Skills
- Client assessment
- Case management
- Benefit eligibility
- Resource referral
- Data accuracy
- Customer service
- Effective communication
- Program training
- Community collaboration
- Time management
Affiliations
- gardening
- travel
- anything outdoors
Accomplishments
- Received the Rising Star award from upper leadership for outstanding work and productivity.
Certification
- Completed training and made a score of 100.
Timeline
Employment Specialist
Dept Of Family & Children Services
07.2025 - Current
Economic Support Specialist 2
Dept Of Family & Children Services
07.2021 - 07.2025
Product Manager
Menlo Lucky's Supermarker
04.2004 - 07.2021
High School Diploma -
Trion High School
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