Susan Carroll
Birmingham,AL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Sales Support Specialist/Sales and Marketing Coordinator
BioHorizons
02.2017 - Current
- Support and aide 75 to 125+ member Outside Sales Force to drive revenue as primary contact between outside sales and corporate office
- Support and collaborate with Vice President of Sales in North America to provide end of month, quarterly and yearly sales reporting
- Manage new hire sales onboarding for all Director of Sales, Territory Managers, Clinical Support Specialists and Digital Workflow Managers
- Manage planning and coordination of all Sales Training, including 5 day in person training
- Manage functions related to working closely with Visual Sales Reporting system and CRM
- Develop and lead all VIP visits to home office including individual and group visits, running all logistics involved
- Manage Outside Sales Force inventory and distribution of all new hire sales rep items identifying sales teams needs and ensuring maximum support
- Collaborate with Vice President of Sales, product managers, creative and sales team to create rep inventory as product line and needs change
- Manage ongoing reporting and evaluation of New Surgical Customers to determine rep compensations and track what courses are highest revenue drivers
- Manage Sales Exceptions
- Planning and coordination of regional, manager and North America sales meetings
- Manage facilitation of external vendor partnerships for all sales meetings (i.e Hotels, event planners, caterers, transportation companies, restaurants, photographers, entrainment venues, promotional and apparel distributors), both corporate and off-site events
- Manage regional and territory data assignments, analysis, and submit monthly reporting to executive team
- Collaborate with VP of Sales, finance, business analyst and IT teams to evaluate, revise, implement and maintain reporting systems for sales force
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Adhere to company's Quality Management System to ensure compliance with applicable regulatory requirements
- Special assignments, as may be directed by management, commensurate with experience
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Senior Account Manager / Procurement Manager
JRag, Inc. / Vue Marketing
10.2005 - 02.2017
- Establish and maintain key accounts
- Mediate and streamline purchasing process between management and sales teams, production staff and consumer
- Source over 10,000 products from more than 600 domestic and international vendors
- Generate, source, track and prioritize all purchase orders
- Streamline company ordering process to maximize efficiency and minimize loss
- Research product options and negotiate vendor pricing
- Facilitate accounts receivable for over 200 client accounts
- Log client and vendor correspondences tracking, historical reference and dispute resolution
- Develop status and summary reports for executive board revenue review
- Coordinate and implement daily, weekly and monthly purchasing plans
- Develop monthly budget schedule for procurement based on accounts payable and receivable review
- Manage client and vendor inquiries, provide guidance on company procedure and assist in problem resolution
- Serve on committee to gauge pricing structures and profit margins
- Train all new, incoming account executives on pricing, sales structure and company procedures
- Manage payable commissions for account executives based on tiered pricing formula
- Consistently meets and exceeded sales goals and maintains highest profit margin of any salesperson company-wide
- Recognized as Top Salesperson 17 times between 2006 and 2011.
- Developed long-lasting client relationships by providing exceptional customer service and support
Education
Bachelor of Science - Communications
University of Montevallo
Montevallo, AL12.2004
Skills
- Strong negotiation and leadership skills
- Detail oriented and organized
- Analytical and multitask problem solver
- Adaptable in dynamic workspaces
- Forecast project outcomes and challenges
- Goal and efficiency oriented
- Strong verbal and written communications skills
- Maximize revenue by managing budget and resource allowance
- Self-motivated and accountable, driven to apply new skills and concepts
References
AVAILABLE UPON REQUEST
Timeline
Sales Support Specialist/Sales and Marketing Coordinator
BioHorizons
02.2017 - Current
Senior Account Manager / Procurement Manager
JRag, Inc. / Vue Marketing
10.2005 - 02.2017
Bachelor of Science - Communications
University of Montevallo
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