Susan Carson
Mobile,AL
Summary
I served as a Health Services Technician for 24 years in the U.S. Coast Guard where I was responsible for a vast array of clinic duties and responsibilities while simultaneously leading personnel and ultimately advancing to the top 2.5% of the Service’s enlisted workforce. I managed multi-million-dollar annual budgets and assumed greater leadership responsibilities in flight, diving, and general practice medicine. As a Clinic Administrator, I achieved certifications from AAAHC, deployed a new enterprise-wide EHR, and was a champion of change both within the Coast Guard and the U.S. Public Health Service.
Overview
4
4
years of professional experience
Work History
Regional Practice Administrator
US Coast Guard
Mobile, AL
07.2022 - Current
- Implemented systems to track patient referrals from outside sources such as primary care providers.
- Provided guidance on billing procedures, coding practices, fee schedules, insurance contracts, and other administrative issues.
- Reviewed financial records, including income statements and balance sheets, to assess accuracy and compliance with applicable laws and regulations.
- Provided leadership development opportunities through coaching sessions with individual team members or group trainings on various topics relevant to their roles within the organization.
- Supervised staff members providing administrative support services such as billing and collections personnel, front office personnel.
- Collaborated with medical directors to develop policies and procedures related to clinical operations in the region.
Clinic Administrator
Us Coast Guard Academy
Mobile, AL
07.2020 - 07.2022
- Collaborated with clinical partners and in-house team leads to develop and implement solutions for Electronic health record systems affecting daily clinic operations.
- Implemented strategies to improve operational efficiency in the clinic setting.
- Coordinated clinic activities to schedule appropriate teams together to meet requirements for uncommon procedures, verifying staff availability for clients needing special attention.
- Organized employee training sessions on topics such as safety protocols or new software applications.
- Worked individually with staff to facilitate problem solving and identify areas for personal improvements in daily operations and in-house career advancement strategies.
- Reviewed patient charts to ensure accuracy of documentation prior to physician review.
- Evaluated employee performance, completed written appraisals and assisted in developing individual performance goals as provided in company policy and procedural guidelines.
Education
Master of Science - Public Health
American Public University System
Charles Town, WV02-2018
Bachelor of Science - Nursing Administration
American Public University System
Charles Town, WV06-2015
Skills
- First Aid/CPR
- Leadership and Ethics Certificate
- Master Training Specialist
- Team Building
- Quality Assurance
- Conflict Resolution
- Analytical Thinking
- Supervision and Leadership
- Time Management
- Attention to Detail
- Collaboration
- Customer Relations
- Tactical Combat Casualty Care Certified
- Change Implementation
- Supply Chain Management
Timeline
Regional Practice Administrator
US Coast Guard
07.2022 - Current
Clinic Administrator
Us Coast Guard Academy
07.2020 - 07.2022
Master of Science - Public Health
American Public University System
Bachelor of Science - Nursing Administration
American Public University System