Susan Carter
Lyndhurst,OH
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Seeking the position of Remote Office Services Assistant at Fiber Freight to leverage my experience and proficiency in ensuring seamless office operations in a remote environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Documentation Processor II
Proctor Loan Protector
02.2021 - Current
- Improved documentation accuracy by implementing thorough proofreading and editing processes.
- Streamlined document processing tasks for increased efficiency and faster turnaround times.
- Reduced errors in document submissions with careful attention to detail and adherence to guidelines.
- Enhanced team productivity by training new hires on documentation procedures and best practices.
- Maintained high-quality standards for all processed documents, resulting in improved client satisfaction rates.
- Reached deadlines consistently by effectively managing workload, time, and resources.
Project Coordinator
CGI Federal
12.2010 - 12.2020
- Streamlined project management processes by implementing new organizational tools.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
Customer Service Representative & Sales
AT&T
04.2000 - 04.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Business Administration - Business Administration
Cuyahoga Community College
Cleveland, OH04.2025
No Degree - Professional Medical Coding
Cuyahoga Community College
Cleveland, OH04.2021
Skills
- Accuracy and Precision
- Self-Motivation
- Quality Assurance
- Work Independently
- Time Management
- Team collaboration
- Organizational skills
- Inventory management
- Document management
- Effective communication
- Expense reporting
- Supply Management
- Proofreading
- Invoice Processing
Certification
Lean Six Sigma Yellow Belt Certified
Timeline
Documentation Processor II
Proctor Loan Protector
02.2021 - Current
Project Coordinator
CGI Federal
12.2010 - 12.2020
Customer Service Representative & Sales
AT&T
04.2000 - 04.2008
Associate of Business Administration - Business Administration
Cuyahoga Community College
No Degree - Professional Medical Coding
Cuyahoga Community College
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