Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susan Carter

Susan Carter

New Orleans,Louisiana

Summary

Talented Store Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Mavis Tire
08.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

Hi Road #11
03.2022 - 07.2022
  • Managing overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Complete frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Coach and develop store associates through formal and informal interactions
  • Oversee aspects of maintenance, inventory and daily activity management
  • Provide mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
  • Oversee daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
  • Train staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
  • Oversee daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
  • Boost sales through attractive merchandise presentation, competitive pricing and adequate inventory
  • Doing daily cash, credit, lottery reconciliation in the PDI system
  • Maintaining work schedules weekly

Store Manager

Circle K
10.2021 - 03.2022
  • Managing overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Complete frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Coach and develop store associates through formal and informal interactions
  • Oversee aspects of maintenance, inventory and daily activity management
  • Provide mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
  • Oversee daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
  • Train staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
  • Oversee daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
  • Boost sales through attractive merchandise presentation, competitive pricing and adequate inventory
  • Doing daily cash, credit, lottery reconciliation in the PDI system
  • Maintaining work schedules weekly
  • Hiring of new employees

Assistant Store Manager

Cirle K
08.2017 - 10.2021
  • Assisting in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Complete frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Coach and develop store associates through formal and informal interactions
  • Oversee aspects of maintenance, inventory and daily activity management
  • Provide mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
  • Oversee daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
  • Train staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
  • Oversee daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
  • Boost sales through attractive merchandise presentation, competitive pricing and adequate inventory.

Kitchen Worker

Guthrie
09.2014 - 08.2017
  • Cleaned utensils, dishes and glasses for customer use
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses
  • Cross-trained in other kitchen positions to support team and meet customer needs
  • Stored perishable food items in freezer or refrigerator to protect from spoilage
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions
  • Moved food and supply items from delivery trucks to storage by unloading and organizing
  • Prepared various local and seasonal specialties for boutique restaurant
  • Maintained order and cleanliness of work areas to conform with health codes
  • Gathered ingredients and cleaned and cut food items to prep recipes
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
  • Maintained clean and well-organized kitchen areas to promote efficiency
  • Displayed strong knowledge of proper food safety and sanitation practices
  • Maintained cleanliness and organization of display cases and dining areas
  • Developed great team spirit with other personnel by pitching in and helping with task completion
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats
  • Restocked main kitchen areas with items from shelves, coolers and freezers
  • Offered customer assistance in locating items
  • Unboxed, stored and organized incoming kitchen supplies with every delivery
  • Prepared dishes for catering events or during high-volume shifts
  • Studied methods of coworkers, successfully learning kitchen and food service skills
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment
  • Backed up kitchen team members during heavy work periods to maximize team coverage.

Education

High School Diploma -

Bastrop High School
Bastrop, TX
05.2000

Skills

  • POS systems operations
  • Customer Service
  • Sales Techniques
  • Issue resolution
  • Sound judgment
  • Customer experience
  • Customer Service and Engagement
  • Problem-Solving
  • Retail Operations
  • Customer Relations
  • Time Management
  • Team Building and Leadership
  • Attention to Detail
  • Customer Service Management
  • Staff Supervision
  • Store Opening and Closing
  • Store operations
  • Team Management
  • POS Systems
  • Pricing and Markdowns
  • Goals and performance
  • Sales expertise
  • Relationship building and management
  • Issue Resolution
  • Staff Scheduling
  • Inventory counting
  • Stock Rotations
  • Sales Strategies
  • Strategic Merchandising
  • Shift Scheduling
  • Flexible Schedule
  • Assignment Delegation
  • Incident Reports

Languages

English
Full Professional

Timeline

Assistant Store Manager

Mavis Tire
08.2022 - Current

Store Manager

Hi Road #11
03.2022 - 07.2022

Store Manager

Circle K
10.2021 - 03.2022

Assistant Store Manager

Cirle K
08.2017 - 10.2021

Kitchen Worker

Guthrie
09.2014 - 08.2017

High School Diploma -

Bastrop High School

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Susan Carter