Susan Carter

• Idaho Falls, ID.
• Helped provide spiritual care and emotional support to hospice patients and families during end-of-life transitions.
• Completed spiritual assessments to identify beliefs, needs, and preferred comfort practices.
• Worked with interdisciplinary hospice team to align chaplain services with patient care plans.
• Recorded visits, interventions, and patient responses in clinical records.
• Offered prayer, scripture, and rituals consistent with diverse faith traditions and personal preferences.
• Provided spiritual care and emotional support to hospice patients and families during end-of-life transitions.
• Conducted spiritual assessments to identify beliefs, needs, and preferred comfort practices.
• Collaborated with interdisciplinary hospice team to align chaplain services with patient care plans.
• Documented visits, interventions, and patient responses in clinical records.
• Supported bereavement care by guiding families through grief and loss.
• Responded to crisis situations with calm presence and compassionate listening.
• Maintained respectful, culturally sensitive communication with patients, caregivers, and staff.

Mental, Emotional and Physical support for all 1st responders and their families as well as our community by assisting LE and Fire personnel on scene and in person during and after traumatic situations. Administrative duties as assigned by Leadership.

• Supported classroom instruction by assisting teachers with daily lessons and student activities.
• Monitored students during transitions, recess, and lunch to maintain safe, orderly environment.
• Prepared instructional materials, copied handouts, and organized supplies for classroom use.
• Reinforced teacher directions by helping students complete assignments and stay on task.

• Managed daily office operations, maintaining smooth workflow across administrative and client service tasks.
• Coordinated attorney calendars, meetings, and deadlines to support efficient case preparation.
• Processed invoices, billing records, and expense reports with accuracy and confidentiality.
• Maintained client files and legal documents, ensuring organized retrieval and secure recordkeeping.
• Oversaw office supplies, vendor orders, and equipment requests to prevent operational delays.
• Trained administrative staff on procedures, filing systems, and front office standards.
• Handled incoming calls, correspondence, and client inquiries with professionalism and discretion.
• Improved office processes by streamlining scheduling, document handling, and task tracking.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Contributed to faster payment collections by generating and distributing weekly aging reports to relevant stakeholders.
• Improved collections and disputes process through use of [Software] collections tool.
• Improved cash flow by diligently managing account collections and resolving outstanding invoices.
• Improved collections and disputes process through use of [Software] collections tool.
• Improved collections and disputes process through use of [Software] collections tool.
• Improved collections and disputes process through use of Software collections tool.
• Streamlined collections processes for increased efficiency and effectiveness in collecting outstanding debts.

• Supervised lab technicians, ensuring accurate beverage testing and timely reporting.
• Monitored quality control procedures to maintain compliance with safety and production standards.
• Coordinated sample analysis using laboratory instruments and standardized testing methods.
• Reviewed test results, identified deviations, and escalated issues to production teams.
• Trained staff on lab protocols, sanitation practices, and equipment operation.
• Maintained calibration schedules for analytical tools to support reliable measurements.
• Streamlined lab workflows to improve turnaround time for quality assessments.
• Documented findings and supported audits with organized records and traceable results.
• Enhanced the accuracy of test results through meticulous quality control measures.
• Oversaw equipment maintenance schedules, minimizing downtime due to malfunctions or repairs.
• Managed inventory of laboratory supplies, reducing waste while maintaining adequate stock levels for smooth operations.

Office management/Music