Susan Carvalho
Senior Human Resource Professional
Doha
Summary
Results driven strategic Senior human resources professional with drive to partner & counsel diverse constituents at all levels of the organization.
Strong background in driving HR best practices developing Talent Management and Leadership Development through combination of acquiring relevant business know how, identifying relevant specific skills, and understanding the organizational context. Full cycle recruiting, onboarding & developing and retaining high pot candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Leverage Talent metrics data to close development gaps and accelerate future high pos for next level / internal mobility roles.
Overview
9
9
years of professional experience
Work History
HR Manager
L'eto | Novikov | S&H Restaurant Group
Doha
12.2020 - 01.2023
- Led Headcount Optimization, Salary matrix & Budgeting process to improve efficiencies
- Organizational Design building for all positions to optimize overall business objectives, through all stages of talent pipeline
- Identified and address leadership gaps, and influenced the culture of coaching and mentoring programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coordinated immigration process for visa applications to support mobility requests for domestic and international long and short-term assignments.
- Processed employee claims involving performance issues and harassment.
- Implemented performance reviews cycle aligned with strategic business objectives to elevate financial results.
- Implemented standardized HR programs and policies, driving smooth operations, employee retention and engagement.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations by employing conflict resolution techniques.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Supervised and mentored direct reports and develop HR Team.
- Motivated employees through special events and incentive programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Tested all training software and hardware prior to commencing training programs.
- Analyzed effectiveness of training programs at all levels and recommended updates.
HR Team Leader (Project Lead)
Power International Holding
10.2019 - 07.2020
- Key Result Areas: Lead HR Transformation, Organization structure design, developing policies, procedure and practice for employees, delegation of authority matrix
- Scrutinizing & leading the implementation of HR business processes, systems and workflow changes, upgrades as well as enhancements
- Formulating Authorization matrix for new HRIS system
- Conducted HR transformation workshops to drive Change management initiatives in collaboration with partner
- Designed cohort groups for learning and development course eligibility framework
- Formulating & updating HR structural data such as departments, job codes, location codes and so on
- Steering mass data updates, exports, imports and clean-ups
- Analyzing, troubleshooting/resolving or escalating system error & issues in collaboration with the IT Team& vendor management
- Operational and Budgeting requirements, specializing in HR digital transformation & change management, deployment of HRIS – SAP
- SuccessFactors Talent Suite, Compensation, Time & Attendance and
- Payroll Operations
- Recommending management team on critical issues such as culture, productivity, costs, talent and employee management trends through HR metrics and reporting
- Collaborating with stakeholders in assigned business unit/service lines in order to ascertain learning needs projections
- Transitioned payroll software for entire organization and to centralized function with focused payroll areas
- Used coordination and planning skills to achieve results according to schedule.
- Drove operational improvements which resulted in savings and improved profit margins.
- Led projects and analyzed data to identify opportunities for improvement.
- Created plans and communicated deadlines to complete projects on time.
Sr. HR Lead Coordinator
Gulf Warehousing Company
Doha
08.2015 - 09.2019
- Formulating job profiles & descriptions and competency mapping
- Improved data maintenance through consistent process redesign
- Scrutinizing & leading implementation of HR business processes, systems and workflow changes, upgrades as well as enhancements
- Formulating & updating HR structural data such as departments, job codes, location codes and so on
- Steering mass data updates, exports, imports and clean-ups
- Designed interactive monthly form to enable managers to raise transfer/ promotion requests rendering process to be more efficient and paperless
- Developed team communications and information for meetings
Sr. Analyst
Goldman Sachs
Bengaluru
12.2013 - 07.2015
- Researched and adopted new technologies to add value to existing offerings
- Conducted system analysis and implementation to maintain and align data post mergers & aquisitions
- Discovered root causes of problems and identified appropriate solutions
- Analyzed user acceptance testing, unstructured information to derive key insights
Education
Associate CIPD - Human Resources Development
CIPD
London 07.2019 - 11.2021
MBA - Business Management (Human Resources & Finance
St.Josephs College of Business Administration
India 04.2007 - 07.2009
Strategic Human Resources
SPHRI
11.2022 - 04.2023
Skills
Talent Management
Talent Sourcing
Employee Record Management
Time Monitoring & Payroll Administration
Financial Budgeting & Head count optimization
Employee Relations & Experience Management
Hire to Retire Process Design
Change Management
Strategic Enterprise Planning
People Analytics
Certification
AON JOB EVALUATION EXPERT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Strategic Human Resources
SPHRI
11.2022 - 04.2023
AON JOB EVALUATION EXPERT
08-2022
HR Manager
L'eto | Novikov | S&H Restaurant Group
12.2020 - 01.2023
HR Team Leader (Project Lead)
Power International Holding
10.2019 - 07.2020
Associate CIPD - Human Resources Development
CIPD
07.2019 - 11.2021
Sr. HR Lead Coordinator
Gulf Warehousing Company
08.2015 - 09.2019
Sr. Analyst
Goldman Sachs
12.2013 - 07.2015
MBA - Business Management (Human Resources & Finance
St.Josephs College of Business Administration
04.2007 - 07.2009