Susan CASSIE
Fowlerville,MI
Summary
Dynamic and detail-oriented professional with a proven track record at First American Title Company, excelling in records management and administrative support. Self-motivated and adaptable, I effectively guide customers through the home buying or refinancing process while answering any questions or concerns they may have. I've enhanced operational efficiency, demonstrating an excellent work ethic and strong research skills to meet organizational goals.
Overview
20
20
years of professional experience
Work History
Director of First Impressions
First American Title Insurance Co
11.2022 - Current
- Answering phones, directing customers to their closing room, answering customer questions
- Entering new orders into FAST
- Post closing issues (Policy requests, missing endorsements, recorded docs to customers)
- Depositing EMD's into files and sending receipts to customers
- Sprucing up closing rooms after customers leave, refreshing the snack bar/refrigerator, tracking office supplies
- Making daily deposits for the office
- Scheduling closings
- Title completes for refinances and construction loans
- Making revisions/lender requests to commitment
- Releasing water/sewer and occupancy escrows
- Mailing property transfer affidavits and tax checks for the whole office weekly to save money on postage, also making special trips to township offices or dropping FedEx off on my way home
- Notarizing sworn statements/documents in the office
- Reviewing the recording prior to mailing it to our Recording Dept
- Helped Recording Dept during absences (checked docs into Ignite, reviewed and scanned docs into FAST, etc), helped department if anything was needed.
Recorder
First American Title Insurance Co
08.2021 - 11.2022
- Checked in residential and commercial recording
- Reviewed and scanned recording into FAST
- Uploaded images to TRecS to send to county
- Tracked various documents regarding corrections needed
- Reached out to internal customers if errors were made on documents
- Mailed recording via FedEx to county's that didn't e-record
- Contacted and added several counties to our e-recording list so we could start utilizing that and save money on postage
- Updated county recording information if the Register of Deeds changed any of their requirements
- Helped department with anything needed.
Production Coordinator / Admin. Assistant
JJ Jinkleheimer
10.2018 - 08.2021
- Order all products including production supplies
- Correspond directly with sales staff to assist them with their clients
- Answer all inbound calls
- Greeting and assisting each customer
- Scheduling drivers for product deliveries
- Production scheduling for decoration of garments
- Take care of any vendor issues in regards to shipping difficulties or damaged items
Administrative Specialist
Livingston County Veterans Services
09.2009 - 10.2018
- Provided administrative support to Veterans Affairs Committee, Director and staff.
- Served as Authorized Agent for Michigan Veterans Trust Fund.
- Performed notary functions for legal documents.
- Proofread, prepared and scanned memos, documents and forms.
- Managed receptionist area, including greeting visitors and responding to high volume calls.
- Processed and entered all purchase orders and invoices into Munis.
Deputy Register
Livingston Register of Deeds
04.2005 - 12.2009
- Recorded all documents per State of Michigan recording requirements using Fidlar Systems.
- Processed recorded images for filming.
- Greeted customers, responded to telephone and in-person requests for recorded information.
- Traced chains of title on commercial and residential properties.
- Operated cash register to process cash and check transactions.
- Made copies, sent faxes and handled most incoming and outgoing correspondence.
- Recorded costs accurately and explained any additional fees to guests.
Education
Certificate - Office Administration
Lansing Community College
Lansing, MISkills
- Detail-oriented
- Self-motivated professional
- Adaptability
- Records management
- Excellent work ethic
- Research experience
Timeline
Director of First Impressions
First American Title Insurance Co
11.2022 - Current
Recorder
First American Title Insurance Co
08.2021 - 11.2022
Production Coordinator / Admin. Assistant
JJ Jinkleheimer
10.2018 - 08.2021
Administrative Specialist
Livingston County Veterans Services
09.2009 - 10.2018
Deputy Register
Livingston Register of Deeds
04.2005 - 12.2009
Certificate - Office Administration
Lansing Community College