Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susan Castillo

Kent,WA

Summary

Committed job seeker with 10+ years of experience. Skilled in work with working with Amazon (delivery , fresh and FC). Focused on maximizing team efficiency and skill with direct leadership and training strategies.

Overview

22
22
years of professional experience

Work History

Janitorial Supervisor

Kellermeyer Bergensons Services LLC
Sumner, WA
01.2019 - Current
  • Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
  • Developed a system for tracking inventory of cleaning supplies and equipment.
  • Monitored work performance of janitors to ensure adherence to safety regulations.
  • Established schedules and assigned tasks to janitors based on workloads and priorities.
  • Resolved customer complaints related to cleanliness or maintenance issues promptly.
  • Provided guidance and support to janitors regarding their work assignments.
  • Created reports detailing daily activities, task completion times, and any incidents that occurred during shift changes.
  • Provided ongoing training for new hires on policies, procedures, and safety protocols.
  • Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
  • Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
  • Coordinated with vendors for ordering supplies in bulk quantities at discounted prices.
  • Worked closely with management team to ensure that budget goals were met while still providing excellent service.
  • Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Communicated with maintenance team on damages to repair.

Residential House Cleaner

Susanna's Cleaning Services
Federal Way, WA
02.2002 - 02.2023
  • Dusted furniture, fixtures, window sills, baseboards and other surfaces.
  • Cleaned interior windows and wiped down blinds.
  • Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
  • Swept, vacuumed and mopped hardwood floors.
  • Washed walls and ceilings as needed.
  • Emptied trash cans in all rooms of the house.
  • Organized closets as requested by clients.
  • Changed linens on beds as requested by clients.
  • Vacuumed carpets and upholstered furniture.
  • Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
  • Wiped down exterior doors and door frames.
  • Maintained a safe working environment by using appropriate cleaning supplies.
  • Assisted with laundry duties upon request from clientele.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Swept and damp-mopped private stairways and hallways.

Janitor

Better Building Maintenace INC
Renton, WA
05.2006 - 08.2008
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
  • Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
  • Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
  • Move furniture, equipment, boxes or other items as requested by supervisors or clients.
  • Report any damages found in the building premises to supervisors immediately for repair works.
  • Attend training sessions regularly to keep updated on new safety protocols.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Organized custodial closets to easily find equipment and supplies.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.

Education

High School Diploma -

Moorpark High School
Moorpark, CA
06-1980

Skills

  • Documentation and reporting
  • Employee coaching and motivation
  • Clear Communication
  • Decision-Making
  • Time Management
  • Staff Training
  • Written and Verbal Communication
  • Teamwork and Collaboration
  • Onboarding and orientation
  • Professionalism
  • Creative Thinking
  • Organizational Skills
  • Vendor Relationship Management
  • Customer Relations
  • Database Updating
  • Multitasking
  • Team Guidance and Motivation
  • Attention to Detail
  • Active Listening
  • Familiar with ordering supplies and Inventory monitoring
  • Familiar with Team and Amazon Chime

Languages

Spanish
Professional

Timeline

Janitorial Supervisor

Kellermeyer Bergensons Services LLC
01.2019 - Current

Janitor

Better Building Maintenace INC
05.2006 - 08.2008

Residential House Cleaner

Susanna's Cleaning Services
02.2002 - 02.2023

High School Diploma -

Moorpark High School

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Susan Castillo