Susan Castillo
Big Spring,TX
Summary
Dynamic RHC Nurse Supervisor with a proven track record at Martin County Hospital District, showcasing exceptional team leadership and clinical process knowledge. Elevated patient care quality and staff retention through innovative training and mentoring, achieving notable improvements in service delivery. Demonstrates unparalleled adaptability and a continuous learning mindset, fostering professional growth and excellence in healthcare.
Offering strong foundation in clinical care and patient management, ready to learn and grow in a health care data management.
Skilled in data analysis, process improvement, and user training, consistently driving impactful clinical outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RHC Nurse Supervisor
Martin County Hospital District
03.2008 - Current
- Collaborated with interdisciplinary teams to address care gaps and elevate service delivery.
- Enhanced team performance for improved patient care through consistent coaching and mentoring.
- Adhered to healthcare regulations by conducting thorough staff training and compliance reviews.
- Developed contingency plans for unexpected challenges, ensuring continuity of care.
- Improved patient outcomes by establishing rigorous quality assurance protocols.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Increased staff retention rates by fostering a supportive work environment and providing opportunities for professional growth.
- Conducted regular performance evaluations of nursing staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
- Served as a role model for nursing excellence, demonstrating exceptional clinical skills, critical thinking abilities, and compassionate patient care at all times.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
CNA
Caring Hearts Home Health
01.2005 - 03.2008
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Education
Associate of Science - Practical Nursing
Western Texas College
Snyder, TX02-2008
Skills
- Clinical process knowledge
- Team leadership
- Continuous learning mindset
- Conflict resolution
- Quality improvement
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Full Professional
Accomplishments
- Collaborated with team in adopting new EMR.
Timeline
RHC Nurse Supervisor
Martin County Hospital District
03.2008 - Current
CNA
Caring Hearts Home Health
01.2005 - 03.2008
Associate of Science - Practical Nursing
Western Texas College
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