Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Castleberry

Dallas,GA

Summary

Experienced management professional with over 15 years of expertise in overseeing complex business operations and driving organizational success. Recognized for nurturing collaborative team environments, executing strategic initiatives, and building strong professional relationships to drive significant results.

Overview

26
26
years of professional experience

Work History

Team Lead, Program Specialist (Promotion)

DHS/CISA
Atlanta, GA
08.2020 - Current
  • Lead a team supporting employee travel, logistics, timekeeping, fleet inventory, and asset management for multiple programs.
  • Oversee and manage a $5 million operational budget, optimizing resource allocation across multiple regional initiatives—including purchase card expenditures, training programs, employee awards, and operational planning. Implemented efficiency improvements that saved $25K, leveraging strategic forecasting, and detailed financial analysis to enhance budget effectiveness and align spending with organizational priorities.
  • Streamline administrative processes by addressing complex operational challenges and proposing strategic policy enhancements informed by key performance metrics.
  • Establish, build, and maintain collaborative and strategic relationships with internal customers, and external stakeholders.
  • Manage human capital activities, including recruitment, onboarding, offboarding, developmental training opportunities, and awards administration.
  • Serve as Facilities Lead, managing office relocations, employee and agency security concerns, continuity of operations, IT resources, and memoranda of agreements with internal and external stakeholders.
  • Act as the Regional Access Control Officer, implementing security protocols in accordance with regulations and policies for employee access.
  • Coordinated site visits and organized All-Hands meetings to promote team alignment with strategic goals.
  • Manage knowledge systems, credentialing, and secure transfer of Top Secret and Secret clearances, ensuring regulatory compliance, and operational security. Oversee purchase card approvals, optimizing spending efficiency, and financial integrity through strategic oversight.

Management and Program Analyst (Promotion)

DHS/NPPD/CISA
Atlanta, GA
10.2016 - 07.2020
  • Manage day-to-day operations in support of multiple programs simultaneously, while ensuring quality standards are met throughout all phases. Evaluate and streamline office management and operational workflows to address strategic, administrative, and programmatic challenges identified by leadership and staff.
  • Manage and execute incident response operations reimbursable agreements by fostering strategic collaboration across multiple agencies, ensuring precision, urgency, and adherence to mission-critical objectives.
  • Deliver expert-level technical assistance and authoritative guidance on federal regulations, DHS/CISA policies, and procedures, ensuring seamless compliance and efficiency across logistics, budgeting, travel, and travel card management, employee training, records management, purchase card, fleet operations, facility operations, asset management, and time-and-attendance systems.

Management and Program Analyst

DHS/CISA
Atlanta, GA
03.2009 - 09.2016
  • Responsible for providing support across multiple programmatic areas, including fiscal management, travel arrangements, information systems management, contract administration, human capital, logistics, property management, and procurement processes.
  • Supported the implementation of new software programs by participating in multiple cross-functional working groups, including data integration, test case development, user acceptance testing, and aligning training metrics with organizational goals. Optimized workflows and validated system functionality to ensure successful adoption and enhanced efficiency.
  • Act as Supervisor of the Logistics and Administrative Unit by developing and implementing logistics management programs, systems, procedures, and methods, providing strategic advice on divisional logistical programs, and resolving issues to enhance the effectiveness and efficiency of logistical, administrative, and systemic operations.

Technical Operations Coordinator

NASA Goddard Space Flight Center/NASA HQ
Greenbelt
05.1999 - 09.2006
  • Supported program operations by conducting research, analyzing inefficiencies, and implementing solutions to enhance workflow, optimize expenditures, and support agency decision-making.
  • Managed travel coordination for 80 civil servants, streamlining processes, reducing operational bottlenecks, and establishing a training plan that improved efficiency and compliance.

Education

Peak Performance Leadership Program - Leadership Studies

Atlanta Federal Executive Board
Atlanta, GA
05-2021

Some College (No Degree) - Communications

Montgomery College
Rockville, MD

Skills

  • Proficient in Microsoft Teams
  • Proficient in Microsoft Office Suite 365
  • Proficient in WebTA
  • Webex
  • SAP
  • Proficient in Adobe
  • Leadership and operations
  • Relationship building
  • Communication
  • Operational efficiency
  • Budget management
  • Resource allocation

Timeline

Team Lead, Program Specialist (Promotion)

DHS/CISA
08.2020 - Current

Management and Program Analyst (Promotion)

DHS/NPPD/CISA
10.2016 - 07.2020

Management and Program Analyst

DHS/CISA
03.2009 - 09.2016

Technical Operations Coordinator

NASA Goddard Space Flight Center/NASA HQ
05.1999 - 09.2006

Peak Performance Leadership Program - Leadership Studies

Atlanta Federal Executive Board

Some College (No Degree) - Communications

Montgomery College

Similar Profiles

  • Kavery Latrease Golden

    Kavery Latrease GoldenKavery Latrease Golden

    Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)Senior Correspondence Analyst at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)

  • Marque T. Jones Sr.

    Marque T. Jones Sr.Marque T. Jones Sr.

    PRODUCT MANAGER-TECH LEAD FOR DATA SCIENCE (GS-15) at CYBERSECURITY AND INFRASTRUCTURE SECURITY AGENCY (CISA)-DHSPRODUCT MANAGER-TECH LEAD FOR DATA SCIENCE (GS-15) at CYBERSECURITY AND INFRASTRUCTURE SECURITY AGENCY (CISA)-DHS

  • JEDIDIAH SETH JOHNSON

    JEDIDIAH SETH JOHNSONJEDIDIAH SETH JOHNSON

    Regulatory Analyst (GS-343-12) at US DHS, CISA, IOD, Region 3Regulatory Analyst (GS-343-12) at US DHS, CISA, IOD, Region 3

  • Zachary Aiola

    Zachary AiolaZachary Aiola

    Shift Manager at McDonald'sShift Manager at McDonald's

  • Garrett H. Layde

    Garrett H. LaydeGarrett H. Layde

    Sixth Grade Teacher at E.A. Cox Middle SchoolSixth Grade Teacher at E.A. Cox Middle School

CREATE PROFILE