Susan Catalano
Bethlehem,pa
Summary
Organized and dependable individual successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
I am a level-headed professional with extensive experience helping clients with self-care and day-to-day tasks. Kind and punctual individual. I'm passionate about improving the well-being of others and providing compassionate treatment to residents.
Overview
23
23
years of professional experience
1
1
Certification
Work History
DS Supervisor
Salisbury Behavioral Health
05.2018 - Current
- Manage and motivate employees to be productive and engaged in work.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplish multiple tasks within established timeframes.
- Maintain professional, organized, and safe environment for employees and residents.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep the site operating within budget.
- Onboarded new residents with all documentation and paperwork needed to move in.
- Assist with social security benefits and welfare benefits.
- Scheduling for both staff and residents.
- Scheduling appointment and ensuring that the resident has staff and transportation to get to appointment.
- Medical paperwork and documentation.
- Developed and maintained relationships and communication with Lehigh County and ACT teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents or family members.
- Goal planning and implementation.
- Monthly reports.
- Monthly supervision with both staff and residents.
- Advocating for my resident's needs.
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain positive encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Incident reporting.
Lead Direct Support Professional
RHD
03.2001 - 05.2018
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain positive encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with obtaining and maintaining volunteer opportunities.
- Daily documentation of goals.
- Resident budgeting.
- Staff schedules and resident schedules.
- Incident reporting.
Education
High School Diploma -
Easton Area High School
Easton, PA06.2001
Skills
- Developmental Disabilities
- Care Plan Assessment
- Independent Living
- First Aid and CPR
- Knowledge of State Regulations
- Emergency Situations
- Behavior Redirection
- Crisis Management
- Compassionate Client Care
- Charting and Documentation
- Health and Safety Requirements
- Medical Records Management
- Infection Control Procedures
- Patient Assessments
- Creative Thinking
- Attentive to People
Certification
- First Aide and CPR
Timeline
DS Supervisor
Salisbury Behavioral Health
05.2018 - Current
Lead Direct Support Professional
RHD
03.2001 - 05.2018
High School Diploma -
Easton Area High School
- First Aide and CPR
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