Susan Cauley
Summary
Accomplished professional with expertise in communication and customer service. Proven reliability and dedication in both independent and team settings. Highly motivated with a track record of quickly mastering new challenges. Exceptional interpersonal skills foster collaboration and effectiveness across diverse environments.
Overview
36
36
years of professional experience
Work History
Administrative Support Staff
MIAA/MSAA
Franklin, MA
08.2015 - 01.2026
- Coordinated event logistics and tracked participant attendance to enhance engagement.
- Streamlined filing systems for quicker document retrieval and improved office efficiency.
- Optimized budgeting workflows by analyzing expenses and executing invoice processing.
- Delivered training sessions to new administrative staff regarding office procedures.
- Executed data entry tasks by accurately logging customer orders into the computer system to support order fulfillment.
ABA Paraprofessional
North Attleboro Public Schools
North Attleboro, Massachusetts
08.2013 - 08.2015
- Assisted teachers in implementing individualized education plans for students.
- Supported students with behavioral challenges, promoting positive classroom dynamics.
- Monitored student progress and reported observations to teachers.
- Facilitated small group activities to foster social skills and peer interactions.
- Maintained a safe and supportive learning environment for all students.
- Provided direct instruction aligned with individualized behavior plans, enhancing student engagement and learning.
Evening Store Manager
Shaw's Supermarket
Franklin, Massachusetts
04.1990 - 11.2009
- Implemented promotional strategies that increased customer engagement and drove sales growth.
- Managed daily store operations, ensuring streamlined workflow across departments to support overall performance.
- Oversaw inventory management and coordinated stock replenishment processes.
- Trained and mentored staff on customer service and product knowledge.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Resolved customer inquiries and complaints, contributing to elevated satisfaction levels among patrons.
Education
High School Diploma -
King Philip High School
06-1991
Skills
- Event planning
- Record management
- Invoice processing
- Customer Service-oriented
- Effective communication
- Attention to detail
- Adaptability
- Data entry proficiency
- Reliable time management
- Professionalism and courtesy
- Client relationship building
Education and Training
other
Timeline
Administrative Support Staff
MIAA/MSAA
08.2015 - 01.2026
ABA Paraprofessional
North Attleboro Public Schools
08.2013 - 08.2015
Evening Store Manager
Shaw's Supermarket
04.1990 - 11.2009
High School Diploma -
King Philip High School