Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Caulfield

West Palm Beach

Summary

Dynamic professional with a dedicated work ethic and outstanding customer support experience. Proven ability to enhance operational efficiency and manage cash effectively. Skilled in Excel and QuickBooks, with a strong focus on training and mentoring teams to achieve high standards in service and compliance.

Overview

14
14
years of professional experience

Work History

Server/Bartender Trainer

The Islander Grill
10.2022 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Office Manager

Vogell Marine Inc.
03.2022 - Current
  • Managed daily operations to enhance workflow efficiency and team performance.
  • Supervised staff, fostering a collaborative environment and promoting professional development through mentorship.
  • Coordinated budget management activities, optimizing resource allocation to maximize operational effectiveness.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.

Supervisor of Operations

Rt Custom Cabinetry
09.2017 - 02.2022
  • Supervised renovation projects from concept to completion, ensuring adherence to timelines and budgets.
  • Collaborated with clients to design custom remodeling solutions tailored to individual preferences and needs.
  • Managed subcontractor relationships, coordinating schedules and quality control for various trades involved in projects.
  • Developed detailed project plans outlining scope, materials, labor requirements, and timelines for client approval.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.

Manager

Two Drunken Goats
05.2011 - 08.2017
  • Implemented inventory management systems to reduce waste and control costs effectively.
  • Trained and mentored team members, fostering a culture of continuous improvement and accountability.
  • Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
  • Ensured compliance with health and safety regulations, maintaining high standards across all restaurant operations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Education

Jupiter High
Jupiter, FL
09-1992

Skills

  • Dedicated work ethic
  • Outstanding customer support
  • Cash management
  • Guest interaction
  • Customer service
  • Excel, Quickbooks, Excel and Powerpoint
  • Accounts Receivable

Timeline

Server/Bartender Trainer

The Islander Grill
10.2022 - Current

Office Manager

Vogell Marine Inc.
03.2022 - Current

Supervisor of Operations

Rt Custom Cabinetry
09.2017 - 02.2022

Manager

Two Drunken Goats
05.2011 - 08.2017

Jupiter High

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