Susan Cauthen
Englewood,New Jersey
Summary
Highly organized with over 23 years of experience in managing and optimizing EDI transactions, proficient in ANSI X12 standards. I am seeking a challenging role where my expertise in onboarding trading partners while ensuring a seamless data exchange.
Diligent EDI Coordinator with comprehensive background in electronic data interchange systems. Successfully implemented process improvements and resolved complex integration issues. Demonstrated analytical and problem-solving skills in data mapping and troubleshooting.
Overview
20
20
years of professional experience
Work History
EDI Analyst/EDI Programmer
Alliance Shippers Inc.
12.2019 - 01.2025
- Company Overview: Intermodal Carrier
- Analyze EDI Requirements, perform user acceptance testing
- Create, develop, and maintain EDI mapping documents for onboarding or updating trading partner requirements
- Developed and maintained communication links with trading partners, ensuring smooth information integration
- Improved EDI transaction processing efficiency by implementing streamlined procedures, resulting in a 10% reduction in errors
- Assisted users to help resolve Service Desk Requests
- Daily review of EDI transactions and resolutions of errors or failures
- Collaborate with the appropriate departments and 3rd Parties to resolve connectivity/open issues
- Troubleshoot by querying the database using SQL Management or Work Query to review stored values and or/or using a text editor to manually review data files sent
- Maintain both customer and carrier/Vendor databases to ensure data corresponds with the customer/carriers/vendors business rules
- EDI Formats: 204,990,214,210,322,404,824,997
- Intermodal Carrier
- Collaborated with cross-functional teams to ensure seamless integration of new EDI systems and partners.
- Developed comprehensive testing plans for validating incoming and outgoing EDI transactions, ensuring accuracy and reliability.
- Improved EDI system efficiency by analyzing and troubleshooting discrepancies and data issues.
- Optimized data transmission processes, monitoring daily transmissions and addressing any issues promptly.
- Streamlined EDI processes for increased productivity with detailed documentation and standard operating procedures.
- Managed multiple projects simultaneously, prioritizing deadlines and effectively allocating resources as needed.
- Enhanced customer satisfaction by resolving EDI transaction errors in a timely manner.
- Established strong relationships with trading partners to facilitate effective communication regarding EDI requirements and expectations.
- Evaluated current practices regularly to identify opportunities for improvement in coordination with IT teams or vendors.
- Served as the primary point of contact for external partners during initial setup phases of new EDI relationships or changes in existing agreements.
- Coordinated successful migrations to new platforms or software versions, minimizing potential disruptions to business operations.
- Tracked files from origin to destination and troubleshot errors.
- Created and maintained EDI customer maps.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Reduced system errors and improved reliability through rigorous debugging processes.
- Collaborated with other developers to refine software design and implementation.
EDI Analyst
Carrier Logistics Inc.
02.2017 - 11.2019
- Company Overview: Software Company
- On-boarded new trading partners as well as created/maintained trading partner profiles
- Set up/test data mappings
- This on boarding process also encompasses testing in development and promoting to production once the validation process was completed
- Worked on problem tickets regarding failed inbound/outbound documents
- Document root cause and resolution
- Provided our clients with training sessions related to our software application
- Worked closely with various internal and external management and technical staff to meet our customers’ needs
- Identified EDI communication issues and escalated them to the proper department/person for resolution
- Write up programming specifications for programmers if EDI mapping changes cannot be made in-house
- Created/maintained documentation logs of all on boarding requests that require management approval
- EDI Formats: 204, 990, 214, 210,997
- Software Company
EDI Support Analyst
Gucci
03.2016 - 10.2016
- Company Overview: Luxury goods Company
- Managed EDI flow of inbound XML data into our back-office files to ensure that the data being received was processed
- These documents were processed over 16 different environments
- Resolved errors and notified the necessary parties of existing issues
- Ensured that data in the JDA software coincided with the data that existed in our back-office files
- Assisted with nightly EDI-X12 processing to verify that EDI user files contain the correct values avoiding charge backs
- Ensured any errors that occur on Biz Manager Software were resolved in a timely manner
- Modified programs based on user request(s)
- Luxury goods Company
EDI Specialist/ Programmer Analyst
NATIONAL RETAIL SYSTEMS
01.2005 - 03.2016
- Company Overview: Transportation & Supply chain management service
- Responsible for EDI mapping, (I-Series, V7R1, GXS, Trusted Link) maintenance, troubleshooting for any day-to-day transmission errors, monitor and support of EDI transactions, communicated with the trading partners as well as VAN representatives
- Responsible for creating/maintaining and onboarding new trading partners
- Monitored all inbound/outbound EDI transactions for any errors and provided resolution
- Responsible for analyzing EDI data for mapping into back-office files
- Maintain AS2 certificates making sure they are up to date
- Created/maintained EDI reports and collaborated with end-users and management to resolve data issues
- Ensured EDI210 billing was transmitted and EFT received error free
- Developed interfaces to Supply Chain WMS and Consolidated systems
- Developed programs to translate EDI documents from XML to X12
- EDI formats 820, 850, 856, 940, 945, 990, 997, 210, 816, 753, 754, 204, 212, 214, 315, 317
- EDI standards: 4010, 4030, 4050, 5010 VICS, ANSI X12
- Transportation & Supply chain management service
Education
Associate of Applied Science - Business Computer Programming
Bergen Community College
Paramus, NJ12.1985
Skills
- Trusted Link EDI 641
- Cleo(formerly EXTOL)
- ZMOD (communication software)
- Dialpad
- Service Desk
- VAN’s /Managed services worked with: Uber Freight (formerly Transplace), BluJay Solutions (formerly Kewill/LeanLogistics), Mercurygate, OpenText(formerly GXS), E2Open
- IBM I Access for Windows
- Navigator
- OnePass
- Zoom
- Google Meet
- Microsoft Teams
Technical Experience
RPG III, RPG IV, RPG ILE, SQL, 204, 990, 214, 210, 322, 404, 824, 997, 820, 850, 856, 940, 945, 816, 753, 754, 212, 315, 317, ANSI X12, VICS, DB2/400: DDS-Physical Files, File Transfer Protocol (FTP), Query/400
Hardware
IBM iSeries Power 7 OS V7.1.
Payment Companies
- CASS
- US Bank (formerly Syncada)
Timeline
EDI Analyst/EDI Programmer
Alliance Shippers Inc.
12.2019 - 01.2025
EDI Analyst
Carrier Logistics Inc.
02.2017 - 11.2019
EDI Support Analyst
Gucci
03.2016 - 10.2016
EDI Specialist/ Programmer Analyst
NATIONAL RETAIL SYSTEMS
01.2005 - 03.2016
Associate of Applied Science - Business Computer Programming
Bergen Community College
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