Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Cerda

Tyler,TX

Summary

Dynamic professional with extensive experience at Southern Multifoods, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for developing strong relationships with staff, fostering a collaborative environment, and implementing strategies that drive sales and operational efficiency.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Southern Multifoods
02.2024 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

General Manager

Southern Multifoods
06.2023 - 02.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Lifeguard

Splash Kingdom Family Waterpark
06.2023 - 09.2023
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Upheld hygiene standards in pool and surrounding area.
  • Responded to emergency situations in a timely, efficient manner.
  • Provided friendly customer service to guests and addressed concerns.

Assistant Manager

Southern Multifoods
01.2023 - 06.2023
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Shift Leader

Southern Multifoods
12.2020 - 01.2023
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Lifeguard

Splash Kingdom Family Waterpark
06.2022 - 09.2022
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Promoted water safety awareness with educational presentations to community groups.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.

Lifeguard

Splash Kingdom
06.2021 - 09.2021
  • Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Scanned main areas to monitor for any safety risks.

Cashier

Southern Multifoods
10.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Sandwich Artist

SUBWAY®Restaurants
03.2018 - 08.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept workplace clean and organized in line with restaurant policies.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Shift Leader

Pizza Hut
04.2017 - 03.2018
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed training program for new employees, speeding up their integration into team.

Shift Leader

Southern Multifoods
08.2016 - 01.2017
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Enforced company policies and regulations with employees.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Cashier

Southern Multifoods
06.2013 - 08.2016
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Education

Associate of Applied Science -

Trinity Valley Community College
Athens, TX

High School Diploma -

Canton High School
Canton, TX
05-2014

Skills

  • Customer relationship management (CRM)
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Time management
  • Team leadership
  • CPR and AED training
  • Lifeguard certification
  • Goal setting
  • Customer service excellence
  • Cash handling

Timeline

Assistant Manager

Southern Multifoods
02.2024 - Current

General Manager

Southern Multifoods
06.2023 - 02.2024

Lifeguard

Splash Kingdom Family Waterpark
06.2023 - 09.2023

Assistant Manager

Southern Multifoods
01.2023 - 06.2023

Lifeguard

Splash Kingdom Family Waterpark
06.2022 - 09.2022

Lifeguard

Splash Kingdom
06.2021 - 09.2021

Shift Leader

Southern Multifoods
12.2020 - 01.2023

Cashier

Southern Multifoods
10.2020 - 12.2020

Sandwich Artist

SUBWAY®Restaurants
03.2018 - 08.2020

Shift Leader

Pizza Hut
04.2017 - 03.2018

Shift Leader

Southern Multifoods
08.2016 - 01.2017

Cashier

Southern Multifoods
06.2013 - 08.2016

Associate of Applied Science -

Trinity Valley Community College

High School Diploma -

Canton High School

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