Susan Cham
SACRAMENTO,CA
Summary
Retired Speech Pathologist with additional Receptionist and Clerical experience in a wide variety of industries. Excellent organizational, problem-solving and communication skills , with the ability to learn quickly to support an organization's success. Experience working with diverse populations where adaptability, compassion and patience is required.
Overview
6
6
years of professional experience
Work History
Housekeeper
Lutheran Social Services
Sacramento, California
01.2013 - 07.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Receptionist/Administrative Assistant
Zoe's Cruises & Tours
Sacramento, CA
11.2006 - 11.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
Reception and Clerical Temp Positions
Office Team
SACRAMENTO, California
08.2005 - 10.2006
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with customers by phone, email or in-person to provide information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Resolved problems, improved operations and provided exceptional service
Driver
Paratransit
Sacramento, California
06.2003 - 01.2004
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Checked in with dispatch service and updated with current location.
- Assisted disabled and elderly passengers with entering and exiting vehicles safely and secured passengers traveling in wheelchairs.
Chiropractic Assistant
Dehn Chiropractic Office
SACRAMENTO, California
10.2001 - 10.2002
- Scheduled patient appointments for busy chiropractic practice, directed patients to exam room, performed heating pads and ultrasound therapy as directed by Chiropractors
- Verified Insurance
- Accepted and recorded payments
- Developed full spine X-Rays
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Daily onsite laundry of medical gowns for patients.
Education
Master of Science - Speech-Language Pathology
The University of Texas At Dallas
Richardson, TX06.1985
Bachelor of Science - Education
University of North Texas
Denton, TX12.1982
Skills
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Meeting Minutes
- Visitor Relations
- Customer Rapport
- Passenger Assistance
- Problem Anticipation and Resolution
- Cleaning and Organizing
- Multi-Line Telephone System Operation
- Transcription and Dictation
Timeline
Housekeeper
Lutheran Social Services
01.2013 - 07.2013
Receptionist/Administrative Assistant
Zoe's Cruises & Tours
11.2006 - 11.2009
Reception and Clerical Temp Positions
Office Team
08.2005 - 10.2006
Driver
Paratransit
06.2003 - 01.2004
Chiropractic Assistant
Dehn Chiropractic Office
10.2001 - 10.2002
Master of Science - Speech-Language Pathology
The University of Texas At Dallas
Bachelor of Science - Education
University of North Texas