Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Susan Chambers

Huntsville,TX

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Bullet Grill House. Skilled in staff management and guest relations, adept at fostering team collaboration and implementing effective training programs. Increased table turnover rates significantly, demonstrating exceptional multitasking abilities and a commitment to excellence in service prioritization.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Restaurant Front of House Manager

Bullet Grill House
12.2022 - Current
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
  • Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
  • Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.

Front Desk Receptionist

Affordable Lawn Care
01.2021 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

CNA

TLC Staffing
07.2009 - 08.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Education

Certified Nurse Assistant - Nursing

Victoria College
Victoria Tx
01.2009

Skills

  • Operational Efficiency
  • Recruitment and hiring
  • Food Safety Compliance
  • Guest Relations
  • Staff Motivation
  • Order Accuracy
  • Employee Scheduling
  • POS System Operation
  • Emergency Procedures
  • Labor cost control
  • Sales management
  • Health Code Compliance
  • Facility Maintenance
  • Allergy awareness
  • Customer Feedback Analysis
  • Reservation Management
  • Brand representation
  • Promotional planning
  • Wine pairing knowledge
  • Training and mentoring
  • Health and Safety Regulations
  • Conflict Resolution
  • Training and coaching
  • Complaint Handling
  • Staff Management
  • Task Delegation
  • Quality Control
  • Pre-shift walk-through
  • Staff Supervision
  • Policy Enforcement
  • Time tracking
  • Quality Standards
  • Service prioritization
  • Hiring
  • POS system operations
  • Performance Evaluation
  • Health department inspections
  • Team Oversight
  • Billing oversight
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Customer Satisfaction
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Money Handling
  • Decision-Making
  • Calm and Pleasant Demeanor

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.
  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • International Council of Nurses
  • Rotary International
  • APICS – Association for Supply Chain Management
  • American Institute of Certified Public Accountants
  • Association of Information Technology Professionals

Certification

Cna


Cpr


Food handlers manager

Timeline

Restaurant Front of House Manager

Bullet Grill House
12.2022 - Current

Front Desk Receptionist

Affordable Lawn Care
01.2021 - 11.2022

CNA

TLC Staffing
07.2009 - 08.2020

Certified Nurse Assistant - Nursing

Victoria College

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Susan Chambers