Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Susan Chapman

Rochester,NY

Summary

Successful at delivering vital clerical support to internal teams and customers. Attentive and personable, bringing 25 years of administrative support experience Reliable and offer excellent communication and good judgment.

Experienced with Microsoft Word and some Excel experience.

Work History

Staff Assistant

Rochester Institute Of Technology
Rochester, NY
12.2005 - Current
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Delivered clerical support by handling range of routine and special requirements for professors and other co-workers.
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided expert administrative support to meet daily requirements and maximize team productivity.
  • Accounts Receivable, process invoices.
  • Process expense reports.
  • Prepare material for our on-campus quality seminars in which people from other companies in Rochester and and other cities in the U.S. attend here in our department.

Education

High School Diploma -

Rush-Henrietta Senior High School
Henrietta, NY
06.1974

Some College (No Degree) -

Monroe Community College
Rochester, NY

Skills

  • Staff Assistance
  • Clerical Support
  • Voice Communications
  • Administrative Duties
  • Office Supplies and Inventory
  • Accounts Receivable
  • Customer Communication
  • Organization and Planning
  • Customer Inquiries
  • Document Coordination
  • Supply Restocking
  • Customer Retention
  • Customer Engagement

Additional Information

Took many employee development classes at RIT:


  • Playing it Safer at the Front Desk
  • Using Reason to Avoid Conflict
  • Title IX Training
  • Intro to Accounting
  • Cybersecurity Fundamentals
  • Discrimination and Harassment training
  • Mindfulness: Being Present in Your Work and Your life

Timeline

Staff Assistant

Rochester Institute Of Technology
12.2005 - Current

High School Diploma -

Rush-Henrietta Senior High School

Some College (No Degree) -

Monroe Community College
Susan Chapman