Successful at delivering vital clerical support to internal teams and customers. Attentive and personable, bringing 25 years of administrative support experience Reliable and offer excellent communication and good judgment.
Experienced with Microsoft Word and some Excel experience.
Work History
Staff Assistant
Rochester Institute Of Technology
Rochester, NY
12.2005 - Current
Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
Delivered clerical support by handling range of routine and special requirements for professors and other co-workers.
Interacted with customers by phone, email or in-person to provide information.
Provided expert administrative support to meet daily requirements and maximize team productivity.
Accounts Receivable, process invoices.
Process expense reports.
Prepare material for our on-campus quality seminars in which people from other companies in Rochester and and other cities in the U.S. attend here in our department.
Education
High School Diploma -
Rush-Henrietta Senior High School
Henrietta, NY
06.1974
Some College (No Degree) -
Monroe Community College
Rochester, NY
Skills
Staff Assistance
Clerical Support
Voice Communications
Administrative Duties
Office Supplies and Inventory
Accounts Receivable
Customer Communication
Organization and Planning
Customer Inquiries
Document Coordination
Supply Restocking
Customer Retention
Customer Engagement
Additional Information
Took many employee development classes at RIT:
Playing it Safer at the Front Desk
Using Reason to Avoid Conflict
Title IX Training
Intro to Accounting
Cybersecurity Fundamentals
Discrimination and Harassment training
Mindfulness: Being Present in Your Work and Your life