Hardworking and dependable. Offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Hi, I’m
SUSAN CHAPPELL
Weirton,WV
Summary
Overview
35
years of professional experience
Work History
Dollar General StoreWeirton, West Virginia
Cashier Team Lead
11.2015 - Current
Job overview
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Developed strong working relationships with team members to foster collaboration.
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Ocean-Air International, Inc.Burgettstown, Pennsylvania
Manager of Government Operations
03.1989 - 11.2015
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies for international operations.
- Negotiated contracts with international vendors, customers, and partners.
- Organized meetings with representatives from various countries to discuss potential business partnerships.
- Established contacts with key personnel in other countries to facilitate smooth business operations.
- Created reports on export and import activities across multiple countries.
- Identified cost savings opportunities within the company's global supply chain network.
- Supervised logistics activities such as shipping, customs clearance, and transportation for overseas orders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Wheeling Barber CollegeWheeling, WV
WV & OH License from General Hair Syling
05-1986
University Overview
West Virginia Northern Community CollegeWeirton, WV
Some College (No Degree) from Surgical Tech, Secretarial
University Overview
Skills
- Store Policies Enforcement
- Motivational Skills
- Effective Communication
- Adaptability and Dependability
- Transaction Approvals
- Customer Service
- Cash Handling
- Opening and closing procedures
- Merchandise Stocking
- Team Management
- Cash Register Operation
- Payment Collection
- Return and Exchange Processing
Timeline
Cashier Team Lead
Dollar General Store
11.2015 - Current
Manager of Government Operations
Ocean-Air International, Inc.
03.1989 - 11.2015
Wheeling Barber College
WV & OH License from General Hair Syling
West Virginia Northern Community College
Some College (No Degree) from Surgical Tech, Secretarial
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